Luxury Craftsmanship Specialist
vor 1 Woche
We are looking for a Luxury Craftsmanship Specialist to join our team at Gi Group SA.
Company OverviewGi Group SA is known for high-quality products that blend luxury with technical heritage. We pride ourselves on our tradition of excellence and strive to deliver exceptional service to our clients.
About the RoleAs a Luxury Craftsmanship Specialist, you will be responsible for performing high-standard repairs and coordinating with client care for special cases. You will use our repair management system to organize repairs and order parts, maintain and organize the workshop, and inform and advise clients about repairs and our products.
You will also meet key performance indicators (KPIs) such as turnaround time and quality standards, build long-term relationships with clients to foster brand loyalty, and provide first-class service to ensure customers enjoy their journeys with our products.
Responsibilities:- Perform high-standard repairs and coordinate with client care for special cases.
- Use our repair management system to organize repairs and order parts.
- Maintain and organize the workshop, including machines and tools.
- Inform and advise clients about repairs and our products.
- Meet KPIs like turnaround time and quality standards.
- Build long-term relationships with clients to foster brand loyalty.
- Provide first-class service to ensure customers enjoy their journeys with our products.
- Attention to detail and quality.
- Ability to work independently and as part of a team.
- Organized, detail-oriented, and proactive.
- Enthusiastic about client care and delivering memorable experiences.
- Fluent in English & German (additional languages are a plus).
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications.
We love what we do and want to hear from you if you have a passion for high-quality products and craftsmanship. If you have experience in a manufacturing/technical environment or a similar role, and hold a High School diploma or equivalent, we encourage you to apply.
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