Aktuelle Jobs im Zusammenhang mit Customer Services Specialist, Wetlab Lead - Rolle VD, Waadt - SOPHiA GENETICS
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Customer Service Representative
vor 4 Wochen
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitCustomer Service Intern OpportunityWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Intern at Equip Sport, a subsidiary of the Nidecker Group. This role is designed for someone looking to gain valuable professional experience in customer service and support in a dynamic team environment.Key...
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Customer Service Representative
vor 1 Monat
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout Equip SportEquip Sport is a dynamic company that offers premium sports equipment rentals. Founded in 2021 with Nidecker Group, our mission is to provide people with the opportunity to enjoy their favorite sports, anytime, anywhere.Job DescriptionWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Agent. This...
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Customer Service Representative
vor 2 Monaten
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout Equip SportEquip Sport is a dynamic company that offers premium sports equipment rentals. Founded in 2021 with Nidecker Group, our mission is to provide people with the opportunity to enjoy their favorite sports, anytime, anywhere.Job SummaryWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Agent. This role...
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Customer Service Representative
vor 1 Monat
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout Equip SportEquip Sport, a subsidiary of Nidecker Group, is a dynamic company that has revolutionized the sports equipment rental industry since its inception in 2021. Our mission is to provide individuals with the opportunity to experience premium sports equipment, regardless of their location or skill level.Job DescriptionWe are seeking a highly...
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Customer Service Representative
vor 2 Monaten
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout UsNidecker Group is a leading action sports company with a rich history dating back to 1887. As a family-owned business, we have been driven by a passion for innovation and a commitment to excellence. Our portfolio includes some of the most iconic brands in the industry, such as Nidecker, Yes., Jones, Now, and Flow.Job SummaryWe are seeking a highly...
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Customer Service Representative
vor 1 Monat
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout Equip SportEquip Sport, a subsidiary of Nidecker Group, is a dynamic company that has been revolutionizing the sports equipment rental industry since its inception in 2021. Our mission is to provide individuals with the opportunity to experience premium sports equipment, regardless of their location or skill level.Job DescriptionWe are seeking a highly...
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Customer Service Representative
vor 2 Monaten
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout Equip SportEquip Sport is a dynamic company that offers premium sports equipment rentals. Founded in 2021 with Nidecker Group, our mission is to provide people with the opportunity to enjoy their favorite sports, anytime, anywhere.Job DescriptionWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Intern. This...
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Customer Service Representative
vor 2 Monaten
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout UsNidecker Group is a leading action sports company with a rich history dating back to 1887. We are a family-owned business that has been driven by a passion for innovation and a commitment to excellence.Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. This role is designed...
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Customer Service Specialist
vor 2 Monaten
Aubonne VD, Waadt, Schweiz Adidas VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Adidas. As a Sales Associate, you will play a key role in contributing to the achievement of sales figures and KPI targets by creating an emotional connection with customers and representing the brand values.Key ResponsibilitiesBe aware of store and...
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Field Service Engineer Lead
vor 1 Monat
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitJob Title: Field Service Engineer LeadNagi Bioscience is a pioneering startup in the life science instrumentation field, headquartered in the EPFL Innovation Park in Saint-Sulpice, Switzerland. We're on a mission to revolutionize biological testing by combining scalability, efficiency, sustainability, and ethics.Our first product, SydLab OneTM, is a...
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Accountant Specialist
Vor 2 Tagen
Rolle VD, Waadt, Schweiz Genossenschaft Migros Waadt VollzeitWe are looking for an experienced Accountant Specialist to join our team at {company}.The Accountant Specialist will be responsible for providing high-quality financial services, including financial planning, budgeting, and reporting. They will work closely with the management team to ensure accurate and timely financial information.Key responsibilities...
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Customer Service Coordinator
vor 2 Wochen
Ecublens VD, Waadt, Schweiz bNovate Technologies SA VollzeitJob Title: Customer Service AdminWe are seeking a highly skilled and experienced Customer Service Admin to join our team at bNovate Technologies SA. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Work closely with sales and service teams to...
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Customer Service Representative
vor 4 Wochen
Ecublens VD, Waadt, Schweiz bNovate Technologies SA VollzeitJob SummaryWe are seeking a highly skilled and experienced Customer Service Admin to join our team at bNovate Technologies SA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesWork closely with sales...
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Customer Service Coordinator
vor 3 Wochen
Ecublens VD, Waadt, Schweiz bNovate Technologies SA VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Service Admin to join our dynamic team at bNovate Technologies SA. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients across Europe, North America, and the Middle-East.Key ResponsibilitiesWork closely...
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Customer Service Coordinator
vor 1 Woche
Ecublens VD, Waadt, Schweiz bNovate Technologies SA VollzeitAbout the RoleWe are seeking a highly skilled Customer Service Admin to join our team at bNovate Technologies SA. As a key member of our customer service team, you will be responsible for ensuring seamless order fulfillment and exceptional customer experience.Key ResponsibilitiesWork closely with sales and service teams to create quotes and service...
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Customer Service Coordinator
Vor 6 Tagen
Ecublens VD, Waadt, Schweiz bNovate Technologies SA VollzeitAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Service Admin to join our team at bNovate Technologies SA.Key ResponsibilitiesWork closely with sales and service teams to create quotes and service contracts that meet customer needs.Handle customer purchase orders, ensuring all order information is accurate and...
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Commercial Strategy Lead
vor 2 Monaten
Rolle VD, Waadt, Schweiz ADM VollzeitPosition Overview:This role is responsible for driving sales of ADM's Health & Wellness products within the Beverage industry in the EMEA region. The focus will be on expanding business opportunities, collaborating on product development, providing technical support, and participating in applications. The successful candidate will report to the Sales...
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iPaaS Integration Specialist
vor 2 Monaten
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout Nidecker GroupNidecker Group is a leading action sports company that has been innovating and inspiring athletes for over 130 years. With a rich history dating back to 1887, we have evolved from master craftsmen to a global leader in the industry.Our portfolio includes some of the most iconic brands in the world, such as Nidecker, Yes., Jones, Now, and...
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Quality Assurance Specialist
vor 2 Wochen
Rolle VD, Waadt, Schweiz SOPHiA GENETICS VollzeitQuality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at SOPHiA GENETICS. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, identifying areas for improvement, and implementing corrective actions.Key Responsibilities:Review and analyze quality...
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Customer Service Representative
vor 2 Monaten
Aubonne VD, Waadt, Schweiz adidas VollzeitJob Summary:We are seeking a highly motivated and enthusiastic Retail Sales Associate to join our team at adidas. As a key member of our store team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of store visual merchandising.Key Responsibilities:Provide exceptional customer service,...
Customer Services Specialist, Wetlab Lead
vor 2 Monaten
We are committed to revolutionizing healthcare decision-making through data-driven insights.
SOPHiA GENETICS combines genomics, radiomics, clinical, and other data modalities through our proprietary SOPHiA DDM platform to empower healthcare professionals and patients worldwide in the fight against cancer and rare diseases. To further our mission, we are seeking a Genomics Support Specialist, NGS Expert to join our team.
As a Genomics Support Specialist, NGS Expert, you will be responsible for managing customer cases, guiding customers to success with our genomics workflows, analyzing client data, and creating/updating support documentation. You will collaborate closely with bioinformatics services, wet lab teams, and level 3 IT resources to train and share knowledge, improving the resolution rate and time of client support cases.
The value you add:
- Assist customers with troubleshooting and resolving issues related to NGS workflows, including sample preparation, library construction, sequencing, and initial data interpretation.
- Proactively follow up with customers to ensure they are achieving success with our genomics products.
- First point of contact for supply chain-related issues.
- Identify, investigate, troubleshoot client issues remotely or onsite if needed.
- Act as a consultant to advise on best practices in using NGS.
- Provide on-demand short client trainings to facilitate the use of SOPHiA platform, when applicable.
- Identify similar client issues and request/participate in Root Cause Analysis (RCA) as needed.
- Search knowledge base for known solutions and create documentation for solutions that are not documented.
- Help build business cases for new PS offerings, when applicable.
- Resolve customer issues by diagnosing problems, offering solutions, and providing follow-up to ensure customer satisfaction.
- Participate in cross-functional team meetings to ensure alignment on customer needs and product developments.
Requirements:
The experience you bring:
- Advanced degree in life sciences, computer sciences, or a related field.
- 4+ years' experience hands-on in the lab with NGS technology.
- Experience in a client-facing Support role, ideally focused on NGS.
- Automation experience would be a plus.
- Must be fluent in English.
- Familiarity with bioinformatics tools and genomic data analysis is a plus.
Benefits:
You will be joining an organization with a patient-centric approach, driven by purpose as we drive exponential growth.
- A flexible, friendly, and international working environment with a collaborative atmosphere.
- An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illnesses.
- A fast-growing company with plenty of opportunity for personal growth and development.
- A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning.
