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Customer Service Representative

vor 2 Monaten


Rolle VD, Waadt, Schweiz Nidecker Group Vollzeit
About Equip Sport

Equip Sport is a dynamic company that offers premium sports equipment rentals. Founded in 2021 with Nidecker Group, our mission is to provide people with the opportunity to enjoy their favorite sports, anytime, anywhere.

Job Summary

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Agent. This role is designed for someone looking to gain valuable professional experience in customer service and support in a dynamic team environment.

Key Responsibilities
  • Assist in managing and responding to customer inquiries via various channels.
  • Support the customer service team in their daily tasks, including weekends and evenings.
  • Learn and use our customer service software and tools.
  • Participate in customer service training programs.
  • Help in preparing reports on customer feedback and service metrics.
  • Collaborate with team members on special customer service projects.
  • Provide general support to the customer service team and other teams.
  • Contribute ideas to improve customer service processes and procedures.
  • Regularly monitor data and dashboards to oversee operational stations, identify potential issues, and propose solutions.
  • Analyze performance data to understand trends and suggest areas for improvement in customer service and operations.
Requirements
  • Currently pursuing or recently completed a degree in business administration, communications, or a related field.
  • Strong interest in developing customer service skills, related to the sports area.
  • Good communication and interpersonal skills.
  • Basic understanding of customer service principles and practices.
  • Willingness to learn and adapt in a fast-paced environment.
  • Basic proficiency in English and French, with additional languages being a plus.
  • Familiarity with basic computer operations and software.
  • Enthusiastic, reliable, and a team player.
  • Interest and ability to understand and analyze data related to customer service and station operations.
About Nidecker Group

Nidecker Group is a family-owned company with a rich history in action sports. Founded in 1887, we have been fuelled by a passion for innovation and a commitment to excellence. Our brands, including Nidecker, Yes., Jones, Now, and Flow, are industry leaders in their respective fields. We create, operate, and accelerate brands internationally, with a goal to inspire and enable athletes to lead the progression of their sport.