Customer Service Specialist

vor 2 Monaten

Aubonne VD, Waadt, Schweiz Adidas Vollzeit

About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Adidas. As a Sales Associate, you will play a key role in contributing to the achievement of sales figures and KPI targets by creating an emotional connection with customers and representing the brand values.

Key Responsibilities

  • Be aware of store and individual targets and actively work to meet or exceed these by utilizing all available resources.
  • Meet or exceed customer expectations, boost sales, and drive brand recognition by using appropriate elements of the customer service model.
  • Create an emotional connection with every customer by being a passionate and enthusiastic brand ambassador.
  • Proactively incorporate basic core and seasonal product knowledge into your service approach within your assigned store zone(s).
  • Maintain an appealing, pleasant, and inviting environment for customers to shop in and pay attention to Visual Merchandising as well as tidiness and cleanliness.
  • Comply with store policies and procedures (SOM regulations) to maintain a safe shopping and working environment.
  • Ensure the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
  • Complete sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable).
  • Minimize loss by always keeping an eye on stock levels while serving customers.
  • Train new team members (if applicable).
  • Collaborate productively and respectfully with team members to meet or exceed store targets.
  • Complete all compulsory training programs and effectively transfer learning into skills on the job.
  • Communicate a desire to continually learn and seize all available opportunities to advance your development and increase performance.
  • Cashier work (if applicable): Ensure correct payment processes including careful product handling. Accurately complete cashing-up procedures. Complete sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable).
  • Endless Aisle (if applicable): Engage our customers with the online shop by suggesting they use it through tablets in the store in order to drive online sales. Stay up to date on news and products in the online shop to use this knowledge in sales talks. Use the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process. Inform customers about new ordering/sales possibilities within the country (communicate Endless Aisle/online shop). Advise customers and provide support in case of questions on Endless Aisle/online shop.
  • Click & Collect (if applicable): Monitor and oversee new online orders which have been placed by online customers and have to be kept aside in the store (e.g. Click & Collect). Execute 'Pick & Pack' of online orders (e.g. Click & Collect) in the defined timeframe (3 hours if the order enters the system before 13:00 and by 13:00 on the following day if the order enters the system after 13:00) including final reservation confirmation of the individual products per online order in the POS system. Confirmation in the system triggers automatic email confirmation to the customer. Accept product deliveries which arrive from the warehouse via online orders (e.g. Click & Collect), including final reservation confirmation of the individual products per online order in the POS system. Confirmation in the system triggers automatic email confirmation to the customer. Service customers when they pick up online orders (e.g. Click & Collect) and offer additional products from the store as 'cross sale'. Inform customers about the new pick-up option in the online shop (communicate Click & Collect). Advise customers and provide support in case of questions on the Click & Collect service in the online shop.

Authorities

  • Not applicable.

Key Relationships

  • Customers.
  • Colleagues and supervisors.

Knowledge, Skills and Abilities

  • Competence of a Retail Professional.
  • Expectations Booklet for RP.

Requisite Education and Experience/Minimum Qualifications

  • 0-3 years of retail experience.
  • Apprenticeship as a sales associate desirable.
  • Basic knowledge of English.
  • Basic literacy and numeracy skills, communication skills.

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