Risk Transformation and User Experience Lead

vor 4 Wochen

Zürich, Zürich, Schweiz Zurich Insurance Group Vollzeit
Job Description

Zurich Insurance Group is seeking a highly skilled Risk Transformation and User Experience Lead to join our Group Risk Transformation and Operations Team. As a senior member of the team, you will play a pivotal role in driving the successful adoption and utilization of our Governance, Risk, and Compliance (GRC) application within the organization.

Key Responsibilities
  • Lead the Business Transformation workstream and team in the GRC Transformation Project, ensuring smooth adoption of the GRC application.
  • Develop and execute comprehensive change management strategies to ensure user adoption and engagement.
  • Work closely with local risk teams and community of local risk impact leads to conduct impact assessments and readiness evaluations.
  • Design and deliver training programs and materials to ensure users are proficient in using the GRC application.
  • Establish an effective program tracking mechanism for local risk team readiness.
  • Lead user research activities to understand the needs, behaviors, and pain points of end-users.
  • Participate in GRC design workshops to articulate processes into an end-user experience that aligns with our approach to enterprise risk management.
  • Deploy UX tools to guide the development of the GRC application.
  • Conduct usability testing to gather feedback and iterate on the design.
Requirements
  • Bachelor's degree in Business Administration, Risk Management, Information Technology, or a related field.
  • Minimum of 5 years of experience in change management, user experience design, or risk management.
  • Proven experience in leading change initiatives and managing large-scale projects.
  • Strong understanding of Governance, Risk, and Compliance (GRC) frameworks and applications.
  • Proficiency in user experience design tools and methodologies.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Strategic thinking, problem-solving, collaboration, and teamwork.
About Zurich Insurance Group

Zurich Insurance Group is a leading global insurance company that takes an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great.

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