Shore Excursion Manager

vor 4 Wochen


Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Purpose

The Shore Excursion Manager is responsible for driving revenue growth from shore excursions in every port of call, while delivering exceptional customer service in line with company sales targets and department policies.

Key Accountabilities

• Lead the shore excursions team in delivering high standards of service for excursion bookings, sales, private shore activities, and disembarkation arrangements.

• Drive the team to achieve sales targets and ensure the implementation of Standard Procedure Manual for shore excursions activities.

• Provide guests with accurate and up-to-date information on ports and tours.

• Handle guest complaints and queries in a professional manner.

• Manage, train, and develop the shore excursions team to ensure optimal performance.

Qualifications (Skills, Competencies, Experience)

• Fluency in English, both spoken and written, and three additional European languages (Italian, Portuguese, German, Spanish, and French) is required.

• A high school certificate is necessary.

• At least three years of experience in the same role in the cruise industry is required.

• Experience in complaints management and selling techniques is essential.

• Excellent communication and team management skills are necessary.

• Current and accurate knowledge of history, culture, geography, and excursions operations of ports of call is required.

• Computer literacy, knowledge of Publisher and Fidelio is an advantage.

• STCW95 trainings (basic fire fighting, personal survival techniques, elementary first aid, personal security, and social responsibility) are compulsory.

• A recognized medical certification is required before starting work on board.

Visa Requirements (if any)

• Possess a valid passport and, when possible, a seaman book copy.



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