Shore Excursion Manager

vor 4 Wochen


Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Purpose

The Shore Excursion Manager is responsible for driving revenue growth from shore excursions in every port of call, while delivering exceptional customer service in line with department policies and company sales targets.

Key Accountabilities

  • Lead the shore excursions team in delivering high standards of service for excursion bookings, sales, private shore activities, and disembarkation arrangements.
  • Drive the Shore Excursions Team to achieve sales targets.
  • Provide guests with accurate and up-to-date information on ports and tours.
  • Ensure the implementation of Standard Procedure Manual for shore excursions activities.
  • Handle guest complaints and queries effectively.
  • Manage, train, and develop the shore excursions team.

Qualifications (Skills, Competencies, Experience)

  • Fluent English, oral and written, and 3 additional European languages (Italian, Portuguese, German, Spanish, and French) are required.
  • High School certificate is necessary.
  • At least 3 years' experience in the same role in the cruise industry is required.
  • Experience in complaints management and selling techniques is essential.
  • Excellent communication and team management skills are required.
  • Current and accurate knowledge of history, culture, geography, and excursions operations of ports of call is necessary.
  • Computer Literacy, knowledge of Publisher and Fidelio is an advantage.
  • STCW95 trainings (basic fire fighting, personal survival techniques, elementary first aid, personal security, and social responsibility) are compulsory.
  • A recognised medical certification is required before starting to work on board.

Visa Requirements (if any)

  • Possess a valid passport and when possible a seaman book copy.


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Shore Excursions Manager is responsible for generating high revenue from shore excursion sales while delivering exceptional customer service in line with company policies and sales targets.Key Accountabilities• Ensure high standards of service are delivered in regards to excursions' bookings and sales, private shore activities, and...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Shore Excursion Manager is responsible for driving revenue growth from shore excursions in every port of call, while delivering exceptional customer service in line with department policies and company sales targets.Key Accountabilities• Lead the shore excursions team in delivering high standards of service for excursion bookings, sales,...

  • Shore Excursion Manager

    vor 2 Monaten


    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Shore Excursion Manager is responsible for driving revenue growth from shore excursions in every port of call, while delivering exceptional customer service in line with department policies and company sales targets.Key Accountabilities• Lead the shore excursions team in delivering high standards of service for excursion bookings, sales,...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Shore Excursion Manager is responsible for driving revenue growth from shore excursions in every port of call, while delivering exceptional customer service in line with company sales targets and department policies.Key Accountabilities• Lead the shore excursions team in delivering high standards of service for excursion bookings, sales,...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job SummaryAs Shore Excursion Manager for MSC Cruises, you will be responsible for generating revenue from shore excursions while delivering excellent customer service. This role involves driving the shore excursions team to achieve sales targets, ensuring the implementation of standard procedures, and providing guests with information about ports and...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Shore Excursions Operations Senior ManagerThe Shore Excursions Operations Senior Manager is a key role within MSC Cruises, responsible for overseeing the development and implementation of shore excursions operations. This position requires a strong leader who can manage a team and ensure seamless execution of shore excursions programs.Key...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Shore Excursions Operations Senior ManagerThe Shore Excursions Operations Senior Manager is a key role within MSC Cruises, responsible for overseeing the development and implementation of shore excursions operations. This position requires a strong leader who can manage a team and ensure the delivery of high-quality shore excursions to our...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Shore Excursions Operations Senior ManagerThe Shore Excursions Operations Senior Manager is a key role within MSC Cruises, responsible for overseeing the development and implementation of shore excursion products and operations.Key Responsibilities:Supervise the procurement process for local tour operators, ensuring the best cost-effectiveness and...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job SummaryThe Shore Excursions Operations Senior Manager is a key role within MSC Cruises, responsible for overseeing the development and implementation of shore excursion products and operations. This position requires a strong leader who can manage a team and ensure the delivery of high-quality shore excursions that meet the company's standards.Key...

  • Shore Excursion Manager

    vor 2 Monaten


    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job SummaryThe Shore Excursion Manager is a key role within MSC Cruises, responsible for driving revenue growth and delivering exceptional customer service in the sales of shore excursions.Key ResponsibilitiesLead the shore excursions team in delivering high standards of service, including excursion bookings, sales, private shore activities, and...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Shore Excursions Operations Senior Manager plays a pivotal role in overseeing the MSC product development process and operations. Key responsibilities include supervising strategic planning and bidding for tour operator appointments, ensuring operational delivery quality in ports of call, and driving team performance in assigned geographical...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job OverviewThe Shore Excursions Operations Senior Manager is a key leadership role within MSC Cruises, responsible for overseeing the development and delivery of shore excursions across our global fleet.Key ResponsibilitiesSupervise the procurement process to ensure optimal cost-effectiveness and highest quality standards for shore excursion...

  • Shore Excursion Manager

    vor 2 Monaten


    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job SummaryThe Shore Excursion Manager is a key role within MSC Cruises, responsible for driving revenue growth and delivering exceptional customer service in the sales of shore excursions. This position requires a strong leader who can motivate and guide the shore excursions team to achieve sales targets while maintaining high standards of service.Key...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Shore Excursions Operations Senior Manager is responsible for overseeing the development and implementation of MSC's shore excursion products and operations. This role involves strategic planning, bidding for tour operators, and ensuring operational delivery quality in ports of call.Key Responsibilities1. Product Management & Development:...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Yacht Club Director plays a pivotal role in delivering exceptional guest experiences, fostering crew development, and driving financial performance within the Yacht Club, a unique and exclusive section of the ship.Key Accountabilities• Oversee all aspects of the guest experience, from embarkation to the butler service, cabin, concierge,...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Yacht Club Director is responsible for overseeing the entire guest experience, from embarkation to the Butler service, cabin, concierge, lounge, and Yacht Club restaurant. This role ensures the highest level of service quality and guest satisfaction.Key Accountabilities• Develop and implement strategies to enhance the guest experience and...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Yacht Club Director plays a pivotal role in ensuring the seamless management of the guest experience, crew development, and financial performance within the Yacht Club, a unique and exclusive section of the ship.Key Responsibilities Oversees all aspects of the guest experience, from embarkation to the Butler service, Cabin, Conciergerie,...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeMSC Cruises is seeking a highly skilled Fleet Operations Manager to join its onboard F&B team. As a key member of the Dining Services team, you will be responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines. You will work closely with the shore-side Dining Services...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Purpose:The Yacht Club Director at MSC Cruises is responsible for overseeing the entire guest experience, crew development, and financial performance within the exclusive Yacht Club section of our luxury cruise ships.Key Responsibilities:Ensure seamless guest experiences from embarkation to the Butler service, cabin, concierge, lounge, and Yacht Club...


  • Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Yacht Club Director is responsible for overseeing the entire guest experience, from embarkation to disembarkation, ensuring that every aspect of the luxury cruise meets the highest standards of quality and service.Key Accountabilities• Develop and implement strategies to enhance the guest experience, including the management of the Yacht...