Yacht Club Operations Manager
vor 3 Wochen
Job Purpose
The Yacht Club Director plays a pivotal role in ensuring the seamless management of the guest experience, crew development, and financial performance within the Yacht Club, a unique and exclusive section of the ship.
Key Responsibilities
Oversees all aspects of the guest experience, from embarkation to the Butler service, Cabin, Conciergerie, Lounge, and the Yacht Club Restaurant.
Manages a team of up to 50 persons, including scheduling and performance evaluations.
Collaborates with department heads and shore-side departments to manage and develop the quality of services and products on-board.
Ensures crew members are trained to apply the Yacht Club service standards.
Serves as an ambassador to the Yacht Club Brand.
Attends key events, including embarkation and disembarkation, High Tea, Cocktail Receptions, and the Dinner service.
Ensures prompt and professional handling of guest feedback.
Qualifications
Fluent English and a second European language or Chinese.
A Diploma in International Hospitality Management.
Minimum 3 years of managerial experience in a luxury hotel or luxury cruise ship.
Proficiency in Fidelio, Excel, Word, and MS Outlook.
F&B and/or Front Office experience.
Excellent networking and communication skills.
Excellent presentation and interpersonal skills.
Dedicated to providing luxury service.
Good business acumen.
Visa Requirements
Valid Passport
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