Senior Operations Manager

vor 21 Stunden

Genf, Genf, Schweiz MKS PAMP Vollzeit
MISSION

The Commercial Operations Manager will be responsible for ensuring the efficient, accurate, and secure management of precious metals operations for a diverse range of clients. This role aims to maintain high standards of operational excellence and compliance, optimize processes, enhance inter-departmental coordination, and leverage technology to meet and exceed both client expectations and organizational goals.

MAIN ACTIVITIES AND RESPONSIBILITIES
  • Direct and support a team of operations professionals managing diverse client streams, including producers, industrials, high-end branded corporates, financial institutions, and bullion dealers.
  • Mentor team members, providing guidance and motivation to exceed organizational objectives through continuous development and performance management.
Customer Operations Management
  • Manage daily operational tasks such as reconciliations, deliveries, pricing, invoicing, and payments to ensure precision and efficiency.
  • Oversee the complete and accurate management of precious metals deliveries, ensuring all documentation is correctly issued and received.
  • Monitor and reconcile client trade accounts, market positions, and balances to maintain financial integrity.
  • Develop and implement procedures for onboarding new client accounts, ensuring seamless integration into existing systems.
Monitoring and Continuous Improvement
  • Enhance communication with key departments such as relationship management, production, logistics, treasury, trading, and back office to ensure cohesive operations.
  • Establish and refine operational procedures in collaboration with the COO, setting and tracking key performance indicators to gauge and further improve operational success.
  • Work with other departments to design and refine processes, aiming to boost the effectiveness and efficiency of existing operations.
  • Partner with IT project managers to develop or upgrade technological tools and software that support and enhance client operations, driving digital transformation and operational efficiency.
REQUIRED EDUCATION AND EXPERIENCE
  • Bachelor's or Master's degree in Economics, finance or another relevant field
  • 5-7 years of work experience, preferably in commodities trading house or financial institution
QUALIFICATIONS AND SKILLS
  • Excellent leadership skills and high drive
  • Excellent interpersonal skills and customer orientation
  • Sense of responsibility and initiative
  • Ability to work autonomously
  • Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect
  • Resistance to stress and time pressure
  • Agile and flexible mindset, reactive to requests
  • Excellent organizational skills and attention to detail
  • Ability to interact with colleagues of diverse cultures; respect for diversity
  • Good IT skills; proficiency in Windows environment is expected
  • Proficiency in spoken and written English and French is required; knowledge of other languages is an asset
  • Swiss or EU national or holder of a valid Swiss working permit

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