Shore Excursion Manager
vor 2 Monaten
Job Summary
The Shore Excursion Manager is a key role within MSC Cruises, responsible for driving revenue growth and delivering exceptional customer service in the sales of shore excursions. This position requires a strong leader who can motivate and guide the shore excursions team to achieve sales targets while maintaining high standards of service.
Key Responsibilities
- Drive the shore excursions team to deliver high standards of service in regards to excursion bookings, sales, private shore activities, and disembarkation arrangements.
- Lead the team in achieving sales targets and revenue growth.
- Provide guests with accurate and up-to-date information on ports and tours.
- Ensure the implementation of Standard Procedure Manual for shore excursions activities.
- Handle guest complaints and queries in a professional and timely manner.
- Manage, train, and develop the shore excursions team to ensure they have the necessary skills and knowledge to deliver exceptional service.
Requirements
- Fluent English, oral and written, and 3 additional European languages (Italian, Portuguese, German, Spanish, and French) are required.
- High School certificate.
- At least 3 years' experience in the same role in the cruise industry.
- Experience in complaints management and selling techniques.
- Excellent communication and team management skills.
- Current and accurate knowledge of history, culture, geography, and excursions operations of ports of call.
- Computer Literacy, knowledge of Publisher and Fidelio is an advantage.
- STCW95 trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security, and social responsibility).
- A recognised medical certification is required before starting to work on board.
- Possess a valid passport and when possible a seaman book copy.
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