Communication Specialist in Customer Support

vor 3 Wochen


Luzern, Luzern, Schweiz toloca Vollzeit

About the Role

We are seeking a skilled Communication Specialist to join our team at Toloka AI. As a Communication Lead, you will be responsible for managing our social media presence, fostering interactive communities, and developing strong relationships with our audience.

Key Responsibilities

  • Monitor, moderate, and respond to audience comments effectively.
  • Train and manage communication specialists.
  • Create compelling content in collaboration with the Social Media Manager.
  • Analyze engagement data and propose action plans to boost brand presence and community satisfaction.
  • Collaborate with support, marketing, and product development teams.
  • Organize and participate in events to build community and boost brand awareness.

Requirements

  • Similar experience in social media management.
  • Verbal and written communication skills.
  • Fluency in English and Russian.
  • Experience in using analytics tools.
  • Creative thinking and ability to generate innovative ideas.
  • Ability to work independently and as part of a team.

About Toloka AI

Toloka AI is a global tech company that offers end-to-end data labeling solutions. We bring together talents from all over the world to form our team of professionals. Our team is globally distributed and works from several locations.



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