ServiceNow Expertise Expert

Vor 5 Tagen

Wallisellen, Zürich, Schweiz CHEU EntServ Schweiz GmbH Vollzeit

Job Summary:

We are seeking a motivated Solution Architect to join our team at CHEU EntServ Schweiz GmbH. The ideal candidate will have a strong background in IT Service Management solutions and experience with ServiceNow.

Key Responsibilities:

  • Lead solution implementation projects
  • Own technical and business design of the end-to-end solution during implementation
  • Conduct design reviews and data quality assurance
  • Manage and communicate with external client teams during the sales process and post-sales delivers
  • Lead and participate in RFPs and provide technology solution content
  • Audit existing client's implementation and recommend enhancement

Requirements:

  • 5+ years' experience in IT or Customer support organizations
  • 1-3 years' experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow
  • Good understanding of SQL, XML, and web-based technologies
  • 1+ years' experience in implementing and aligning business processes to the ITIL best practices
  • Fluency in German and English (must-have), another European language would be an asset
  • Availability to travel within Europe

Personal Skills and Qualities:

  • Articulate, effective communication skills
  • Result-driven and customer-centric
  • Able to inspire customer confidence through professional presence, self-confidence
  • Ability to multi-task and work on several accounts simultaneously
  • Demonstrated ability to influence, consult and growing of the business
  • Positive attitude when solving business and/or technical problems
  • Self-starter with the ability to assume leadership and work without direct supervision

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