ServiceNow Implementation Specialist

vor 2 Monaten

Wallisellen, Zürich, Schweiz CHEU EntServ Schweiz GmbH Vollzeit

About the Role:

CHEU EntServ Schweiz GmbH is seeking a highly motivated and experienced ServiceNow Technical Consultant to join our team in Switzerland. As a key member of our implementation team, you will be responsible for supporting customers in the successful implementation and use of ServiceNow, including configuration, tailoring, and coaching to meet their unique business requirements.

Key Responsibilities:

  • Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.
  • Act as a trusted Technical Advisor/Expert and provide guidance on ServiceNow best practices.
  • Implement complex functionalities to meet customer requirements using the front-end and back-end capabilities of the ServiceNow platform.
  • Implement complex integrations between ServiceNow and external systems, whether on cloud or on premise, using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.
  • Produce technical documentation and collaborate with internal and external stakeholders.

Requirements:

  • Minimum 5 years' experience as an IT developer and 3 years' experience on ServiceNow.
  • Experience in consulting external customers and implementing IT Service Management solutions.
  • Strong experience in the full life cycle of Software Development, from business requirements analysis, to solution design, testing, and go-live.
  • Experience in system performance analysis and documentation.
  • Extensive experience on technical implementations of various ServiceNow modules: Incident Management, Problem Management, Change Management, Content Management, Service Catalog, and Service Requests Management.
  • In-Depth knowledge on ITSM application processes Incident, Problem, Change, Service Level Management, Configuration Management, Data Model, Workflow Platform.
  • Mastering web technologies like JavaScript, AJAX, HTML, DHTML with ServiceNow.
  • Expertise in design and development on the ServiceNow CMDB.
  • Scripting proficiency in ServiceNow' Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts.
  • Capacity to travel, which will be necessary but is not integral to this position.
  • Fluent in English and German.

What We Offer:

  • Comprehensive social benefits.
  • Flexible working time models.
  • An attractive salary package.
  • Training and mentoring to support the implementation projects.
  • Lived values that make us one of the most attractive employers worldwide.
  • In addition, CHEU EntServ Schweiz GmbH stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

About Us:

CHEU EntServ Schweiz GmbH is a leading provider of IT services and solutions, dedicated to delivering ITSM best practices, methods, and tools. As a global strategic partner of ServiceNow for Continental Europe, we implement state-of-the-art ITIL solutions for medium and large organizations.

Join Our Team:

We are looking for a highly motivated and experienced ServiceNow Technical Consultant to join our team in Switzerland. If you believe this is the right match for you, please do not hesitate to apply.

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