Operations Coordinator

Vor 6 Tagen

Zürich, Zürich, Schweiz Batgroup Vollzeit

About Our Program:

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Representative. As a key member of our Operations Team, you will be responsible for ensuring the smooth delivery of our services to our customers.

Key Responsibilities:

  • Customer & Colleague Success (60%):
    • Respond to customer and colleague inquiries regarding scheduling, duration, and execution of cleanings.
    • Solve problems related to replacing absent colleagues with available cleaners.
    • Contact existing customers to prepare their first cleaning or gather feedback on services.
  • Administration (20%):
    • Support the update of customer payment methods.
    • Follow up with customers for unpaid services.
    • Help customers schedule their holidays in our online system.
  • Human Resources (10%):
    • Assist colleagues with gathering information during periods of absence.
    • Help ensure all colleagues' documentation and information is up to date.
    • Assist in answering basic questions regarding hours and payroll.
  • Sales (10%):
    • Call past customers to sell new cleaning services.
    • Upsell extra cleaning services to existing customers.
    • Support customers who have failed to complete their reservations.

Requirements:

  • You have a minimum of a high school graduation or apprenticeship diploma.
  • Your Bachelor or Master degree may help you demonstrate key skills, but is not essential.
  • You are an innovative quick learner that is up for the challenge of working in a fast-paced, agile, and fast-growing company.
  • You have an entrepreneur mindset and take ownership of individual tasks.
  • You want to grow professionally as well as personally.
  • You want to work in an international and multicultural setting.
  • You are fully fluent in German, Swiss German a plus.
  • You are able to work proficiently in English in a business environment.
  • You may even have further language skills, which add to our valued diversity.

What You Can Expect:

  • A full-time opportunity.
  • Your chance to gain real work experience from day one, with guidance from a dedicated manager.
  • A supportive environment that fosters learning, growth, and personal development.
  • An opportunity to develop unique skills that set you apart.
  • Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.

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