Aktuelle Jobs im Zusammenhang mit Japanese Language Customer Service Professional - Basel, Basel-Stadt - Viking
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Japanese Language Customer Service Professional
vor 2 Monaten
Viking is a world-renowned cruise line that offers unparalleled destination-focused voyages on oceans, rivers, and lakes around the globe. Founded in 1997, our company has earned over 250 awards, including being rated #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure.
As a Viking Shipboard Team Member, you will embody our commitment to excellence and represent our values and STAR Service Standards. You are a hospitality professional with a passion for delivering exceptional service. Our team will empower you with the skills, knowledge, and tools to succeed in your role onboard.
We strive to be the best, impress our Guests, and care for each other as a family. By working for Viking, you become a valued part of our world-class service culture and an integral member of our Viking Family.
The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.
About the PositionThis position involves providing exceptional customer service to our Guests while ensuring efficient food and beverage operations. Your primary responsibilities include managing restaurant reservations and seating requirements, conducting stock takes and inventory, learning and using appropriate food and wine terminology, presenting F&B menus to Guests, suggesting dinner courses and wines, and serving food and beverages efficiently and courteously.
You will work independently and be responsible for maintaining high productivity, quality, and guest-service standards. As a shipboard team member, you must be flexible, stress-resistant, and a committed team player with an exceptional work ethic.
Requirements- A minimum of 2 years' experience as a Waiter or similar position in a premium brand hospitality environment.
- Ability to work independently and manage multiple tasks simultaneously.
- Fluent in Japanese and English, with excellent communication skills to clearly communicate with the Restaurant Team and Guests.
- Guest-focused, service-oriented personality, professional appearance, and impeccable hygiene standards.
