Order Management Specialist
vor 20 Stunden
Join our team of highly motivated professionals who are passionate about delivering outstanding customer service.
About the PositionThe Customer Care Specialist will play a crucial role in ensuring the satisfaction of our customers by managing orders and resolving any issues that may arise. This exciting opportunity offers a unique chance to develop your skills and knowledge in a dynamic environment.
Your Key Responsibilities- Oversee orders from initial contact to final delivery
- Work closely with internal departments and transport partners to ensure efficient order processing and timely delivery
- Provide detailed product information and expert advice to customers
- Address customer complaints and concerns promptly and effectively
- Maintain accurate records of customer interactions and feedback
- Fluent in English and Swiss German; French is a plus
- Proven experience in customer service with a focus on relationship-building
- Excellent communication and problem-solving skills
- Commercial vocational training (EFZ), Handelsmaturität or federal certificate (Fachausweis)
- Able to adapt quickly to changing priorities and environments
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