Customer Relationship Manager
vor 20 Stunden
Cellcosmet is a pioneering luxury cosmetic brand dedicated to providing innovative, high-quality beauty products.
About the RoleWe are seeking an experienced Customer Care Specialist to join our team. As a key member of our customer-facing department, you will play a vital role in ensuring customer satisfaction by managing orders and resolving any issues that may arise.
Your Responsibilities- Manage orders from initial contact to final delivery
- Coordinate with internal departments and transport partners to ensure seamless order processing and timely delivery
- Provide accurate product information and support to customers via various communication channels
- Respond to customer inquiries and resolve issues related to products, services, or deliveries
- Maintain strong relationships with B2B customers, understanding their specific needs and ensuring satisfaction
- Document interactions, feedback, and issues accurately
- Fluent in English and Swiss German; French is a plus
- 3-5 years of experience in a customer service department
- Strong communication and interpersonal skills
- Commercial vocational training (EFZ), Handelsmaturität or federal certificate (Fachausweis)
- DYNAMIC, MOTIVATED, AND ADAPTABLE INDIVIDUAL WITH A STRONG APPRECIATION FOR CHANGE
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