Guest Experience Team Lead
vor 4 Wochen
Job Summary
We are seeking a highly organized and guest-oriented Guest Experience Supervisor to join our team at Marriott International. As a key member of our team, you will be responsible for leading the "At Your Service" team and providing exceptional customer service to our guests.
Key Responsibilities
- Lead the "At Your Service" team and ensure seamless execution of guest requests
- Process guest inquiries and requests in a timely and professional manner
- Maintain internal hotel systems and programs to ensure efficient operations
- Collaborate with reception and concierge to provide exceptional guest experiences
- Manage room service orders and ensure timely delivery
- Develop and implement strategies to improve guest satisfaction and loyalty
What We Offer
- A dynamic and young team that values innovation and creativity
- Opportunities for professional growth and development
- A comprehensive benefits package, including employee rates in 8,500 hotels worldwide
- A fun and inclusive work environment that promotes work-life balance
Requirements
- Apprenticeship in the upscale hotel industry or hotel management school
- Fluent German and English language skills
- Advanced IT skills and ability to learn new systems
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Marriott International is an Equal Opportunity Employer
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