Guest Experience Team Lead

vor 4 Wochen


Zürich, Zürich, Schweiz Marriott International Vollzeit

Job Summary

We are seeking a highly organized and guest-oriented Guest Experience Supervisor to join our team at Marriott International. As a key member of our team, you will be responsible for leading the "At Your Service" team and providing exceptional customer service to our guests.

Key Responsibilities

  • Lead the "At Your Service" team and ensure seamless execution of guest requests
  • Process guest inquiries and requests in a timely and professional manner
  • Maintain internal hotel systems and programs to ensure efficient operations
  • Collaborate with reception and concierge to provide exceptional guest experiences
  • Manage room service orders and ensure timely delivery
  • Develop and implement strategies to improve guest satisfaction and loyalty

What We Offer

  • A dynamic and young team that values innovation and creativity
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including employee rates in 8,500 hotels worldwide
  • A fun and inclusive work environment that promotes work-life balance

Requirements

  • Apprenticeship in the upscale hotel industry or hotel management school
  • Fluent German and English language skills
  • Advanced IT skills and ability to learn new systems
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team

Marriott International is an Equal Opportunity Employer



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