Team Leader

vor 2 Monaten

Zürich, Zürich, Schweiz Tiffany & Co Vollzeit

Job Summary:

Tiffany & Co. is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of sales associates and ensuring exceptional customer service and sales results.

Key Responsibilities:

  • Retail Excellence: Execute exceptional retail performance to ensure sales and service execution, reinforce sales strategy, and drive minimum targets with global, regional, and local initiatives.
  • Operational Excellence: Execute exceptional operational performance to ensure quality and quantity of stock, understand compliance, and lead by example.
  • Team Spirit: Demonstrate a high level of collaboration, trust, integrity, fairness, and professionalism both internally and externally, reinforce daily coaching sessions, and update team on industry news and company updates.
  • Client Experience: Elevate in-store experience consistently delivering memorable moments, ensure highest levels of in-store luxury experience at all times, and acknowledge and elevate customer issues/complaints.
  • Client Development: Deepen the relationship with our customers to drive lifetime loyalty and spend, cultivate new and existing customer base with personalized interactions, and drive business through key product pillars.

Requirements:

  • Previous retail or luxury retail experience or relevant customer-related experience.
  • Experience in people management, sales generation, and achievement of sales results.
  • Flexibility to work in various roles based on business needs.
  • Willingness to work non-traditional business hours, including evenings, weekends, and holidays.
  • Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) systems.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Authorization to work in the country where the position is based.
  • Awarded gemological certification relevant to the country of work (preferred).
  • Sales experience in retail or luxury retail or relevant customer-related experience.
  • Business proficiency in German and English, but more languages will be advantageous.

Tiffany & Co. employs innovative, collaborative, and positive people who are passionate about luxury, sales, and customer service. In return, Tiffany employees receive excellent rewards, benefits, as well as training and development opportunities.

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