Level 2 IT Support Specialist
vor 6 Stunden
At Meanquest SA, we strive to give meaning to our clients' IT and our teams' day-to-day work.
We have multiple sites in Switzerland and are looking for a Level 2 Support Technician (M/W) to join our team on a temporary basis.
Mission Overview
- Provide level 2 support to users by diagnosing issues, resolving incidents, and tracking requests.
- Work on office environments, operating systems, and business applications.
- Conduct regular checks and ensure incident tickets are updated in the management tool.
- Contribute to the continuous improvement of the service by sharing experiences and solutions with the team.
Key Responsibilities
- Provide expert technical support to users via phone, email, or remote access.
- Troubleshoot complex technical issues and resolve them efficiently.
- Collaborate with internal teams to identify and implement process improvements.
Requirements
- Significant experience in Level 2 technical support.
- Proficiency in Windows environments (O365, etc.).
- Bilingual French/English.
- Autonomous.
- Helpful, kind, and communicative.
- Ability to communicate clearly and effectively with users.
Why Join Us
- Opportunity to work with a supportive team in a dynamic environment.
- Pleasant work environment.
This position is open to both men and women.
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