Level 2 IT Support Specialist

vor 6 Stunden


Genf, Genf, Schweiz Meanquest SA Vollzeit

At Meanquest SA, we strive to give meaning to our clients' IT and our teams' day-to-day work.

We have multiple sites in Switzerland and are looking for a Level 2 Support Technician (M/W) to join our team on a temporary basis.

Mission Overview

  • Provide level 2 support to users by diagnosing issues, resolving incidents, and tracking requests.
  • Work on office environments, operating systems, and business applications.
  • Conduct regular checks and ensure incident tickets are updated in the management tool.
  • Contribute to the continuous improvement of the service by sharing experiences and solutions with the team.

Key Responsibilities

- Provide expert technical support to users via phone, email, or remote access.

- Troubleshoot complex technical issues and resolve them efficiently.

- Collaborate with internal teams to identify and implement process improvements.

Requirements

  • Significant experience in Level 2 technical support.
  • Proficiency in Windows environments (O365, etc.).
  • Bilingual French/English.
  • Autonomous.
  • Helpful, kind, and communicative.
  • Ability to communicate clearly and effectively with users.

Why Join Us

- Opportunity to work with a supportive team in a dynamic environment.

- Pleasant work environment.

This position is open to both men and women.



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