Technical Support Professional
Vor 2 Tagen
Meanquest SA is an IT company that prides itself on providing tailored solutions to its clients. Our expertise spans multiple areas, including infrastructure, support, cloud solutions, and recruitment.
We are a dynamic team of professionals who strive to give meaning to our clients' IT needs and our teams' daily work. With three sites in Ecublens, Meyrin, and Givisiez, we offer a unique work environment that encourages growth and collaboration.
We are currently seeking a Level 2 Support Technician (M/W) to join our team as part of a paternity leave replacement mission. As a key member of our support team, you will be responsible for:
Main Responsibilities- Providing level 2 support to users by diagnosing issues, resolving incidents, and tracking requests.
- Working on office environments, operating systems, and business applications.
- Conducting regular checks and ensuring incident tickets are updated in the management tool.
- Contributing to the continuous improvement of the service by sharing your experiences and solutions with the team.
This role requires significant experience in Level 2 technical support, proficiency in Windows environments (O365, etc.), and bilingual skills in French and English. You should also possess excellent communication skills, be autonomous, and have a positive mindset.
If you are a motivated individual looking for a new challenge, this opportunity could be ideal for you. We offer a supportive team environment, pleasant working conditions, and the chance to grow professionally.
This position is open to both men and women, and only applications that meet all the required criteria will be considered.
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