Customer Experience Associate
vor 1 Woche
We are seeking a highly skilled Customer Experience Associate to join our team at Lilly. In this role, you will be responsible for providing exceptional customer service to healthcare providers and employees across various business areas.
Key responsibilities include:
- Complying with Global Standards on meetings and events interactions with external parties and all other relevant Lilly policies and procedures.
- Understanding meeting program and needs of meeting owners and TL relationship owners and consulting by providing project management expertise and direction to ensure fulfillment of meeting expectations.
- Supporting the meeting program through different systems and tools focused on meeting planning & contracting process. Initiating and facilitating optimization opportunities connected with processes, systems, and people.
Requirements include:
- Bachelor's degree and/or equivalent relevant working experience.
- Fluent German, French, and English needed - Verbal and written communication skills.
- Knowledge and expertise using systems, applications, or devices as MS Office 365, SAP, others.
This is an exciting opportunity to work with a global partner and contribute to the acceleration of the value we bring to patients.
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