Customer Success Manager

vor 2 Wochen


Vernier, Genf, Schweiz GreenTime SA Vollzeit
Job Overview

We are seeking a highly motivated and results-driven Customer Success Manager to join our dynamic team at GreenTime SA.

This is an exceptional opportunity for a talented professional to take ownership of customer relationships, drive business growth, and contribute to the success of our company.

About the Role
  • This full-time position is based in Geneva, Switzerland, with opportunities for career advancement and professional development.
  • You will be responsible for managing a portfolio of existing B2B customers in the French-speaking part of Switzerland, ensuring their needs are met, and exceeding their expectations.
  • As the primary point of contact, you will build strong relationships with clients, understanding their requirements, and developing tailored solutions to meet their needs.
Key Responsibilities
  1. Client Management: Develop and maintain strategic relationships with key clients, identifying new business opportunities, and driving revenue growth.
  2. Account Development: Identify cross-selling and upselling opportunities, working closely with internal teams to develop targeted sales strategies.
  3. Project Coordination: Manage projects from start to finish, ensuring timely delivery, and exceeding client expectations.
  4. Performance Reporting: Prepare and present regular performance reports to stakeholders, highlighting key metrics, and recommending areas for improvement.
Requirements
  • Bachelor's degree or equivalent in hospitality, management, or marketing, with a strong background in customer service.
  • Excellent written and verbal communication skills, with fluency in English and French. German is a plus.
  • A valid driving license, with the ability to travel as needed.
  • Strong interpersonal skills, with a passion for delivering exceptional customer experiences.
  • Creativity, flexibility, and autonomy, with a can-do attitude and a willingness to learn and grow.
What We Offer
  • A competitive salary of CHF 80,000 per annum, reflecting your skills, experience, and qualifications.
  • A dynamic startup culture, with open feedback, and opportunities for growth and development.
  • A flat hierarchy, with a values-driven company culture, that supports collaboration, innovation, and excellence.
  • A nice office space, with modern facilities, and the best office food for free.

GreenTime SA is a leading provider of smart fridges, offering employee catering services via daily restocked fridges throughout Switzerland. With a strong focus on innovation, quality, and customer satisfaction, we are committed to revolutionizing the Swiss F&B industry.



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