Strategic Order-to-Cash Process Manager

vor 4 Wochen

Genf, Genf, Schweiz MSC CRUISES Vollzeit
Job Summary

As an ERP Senior Manager at MSC Cruises, you will be responsible for managing and optimizing the Order-to-Cash process within our IT Department. Your primary focus will be on ensuring the effective integration and performance of this critical ERP function within our global operations.

Key ResponsibilitiesOrder-to-Cash Process Management

Impeccable end-to-end management of our OTC Service

  • Plan, Build and Run our solution to meet the IT strategy and business requirements.
  • Review business requests for service enhancements, as well as IT service changes requests for standards enforcement - then prioritize the work, in line with the solution/service strategy.
  • Guide continuous improvement efforts for the solution, develop business cases, understand our users.
  • Ensure the support of existing applications, solutions, systems through the adequate support center.
  • Understand the impact of new technology and adapt plans and architecture accordingly Governs IT security, compliance and IT audits.
  • Effectively manage and strengthen vendor relationships.
  • Formulate, negotiate and maintain SLA (Service Level Agreement).
  • Measure and communicate key performance metrics; analyze data to discover opportunities for improvement.
  • Create and maintain documentation for configuration throughout the system development lifecycle.
  • Train super users/end-users on established programs Communicate at relevant frequency key metrics.
Business and IT Organization Engagement
  • Manage communication and alignment with stakeholders (build strong relationship outside IT).
  • Create excellent relationships within the other IT organizations.
  • Act as a consultant/expert to other IT services as needed.
  • Toward business management, be the escalation point for performance issues/outages.
  • Develop your network, internally and externally and leverage it.
  • Create lasting beneficial relationships with strategic external partners.
Financial Management of Our Solution
  • Meet or drive down budget allocated to the change/enhancement requests of our solution.
Be an IT Inspiring Leader
  • Coach, mentor, provide constructive feedback and develop the IT organization.
OTC Cycle Management
  • Lead the end-to-end optimization of the Order-to-Cash cycle, from order management and pricing to delivery and accounts receivable.
  • Ensure seamless integration of the Order-to-Cash workflow within the ERP system, with an emphasis on improving cash flow and reducing cycle times.
  • Facilitate close collaboration between sales, finance, and IT to enhance the Order-to-Cash process efficiency.
  • Develop strategies to streamline billing, credit management, and payment processes, enhancing overall customer satisfaction.
  • Provide global program management, ensuring the achievement of objectives related to the Order-to-Cash cycle.
  • Enforce robust project governance and controls specifically tailored to the Order-to-Cash components across dispersed Business and IT teams.
  • Lead a comprehensive risk management plan with a focus on the Order-to-Cash sequence, ensuring the identification and mitigation of risks.
  • Drive the post-implementation review and optimization of the Order-to-Cash processes, ensuring continuous improvement and alignment with business objectives.
Requirements

QUALIFICATIONS (skills, competencies, experience)

  • Fluent in English, with proficiency in other European languages being a plus.
  • Degree in Computer Science, Mathematics, or a related technical field.
  • Minimum of 7-8 years of experience in primary consulting firms and/or IT Departments of large corporations, with a demonstrated focus on ERP systems and the Order-to-Cash process.
  • Proven expertise in managing and improving the Order-to-Cash cycle within an ERP environment, preferably SAP.
  • Strong analytical skills, with an ability to understand and manage the detailed complexities of the Order-to-Cash process.
  • Demonstrated change management and problem-solving skills, with a focus on improving Order-to-Cash workflows.
  • Excellent communication and interpersonal skills, adept at cross-functional teamwork and able to manage multiple project streams with a focus on the Order-to-Cash process.
  • Proven ability to drive process improvement in Order-to-Cash within an ERP system and measure its impact through KPIs and benefit realization.
  • Highly organized and self-motivated, with strong stakeholder management and relationship-building skills, and a commitment to inclusivity and integrity in leading teams.
Visa Requirements (if any)

EU Passport or Right to work in Switzerland.

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