ERP Senior Manager

vor 3 Wochen

Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Purpose

As an ERP Senior Manager at MSC Cruises, you will play a crucial role in optimizing the Order-to-Cash process and its key subcomponents within our IT Department. This position is essential for ensuring the effective integration and performance of this critical ERP function within our global operations.

Key Accountabilities

Impeccable End-to-End Management of Our OTC Service

Plan, build, and run our solution to meet the IT strategy and business requirements.

Review business requests for service enhancements and IT service changes requests for standards enforcement, then prioritize the work in line with the solution/service strategy.

Guide continuous improvement efforts for the solution, develop business cases, understand our users.

Ensure the support of existing applications, solutions, systems through the adequate support center.

Understand the impact of new technology and adapt plans and architecture accordingly, governing IT security, compliance, and IT audits.

Effectively manage and strengthen vendor relationships.

Formulate, negotiate, and maintain SLA (Service Level Agreement).

Measure and communicate key performance metrics; analyze data to discover opportunities for improvement.

Create and maintain documentation for configuration throughout the system development lifecycle.

Train super users/end-users on established programs, communicate at relevant frequency key metrics.

Business and IT Organization Engagement on Our OTC Service

Manage communication and alignment with stakeholders (build strong relationships outside IT).

Create excellent relationships within the other IT organizations.

Act as a consultant/expert to other IT services as needed.

Toward business management, be the escalation point for performance issues/outages.

Develop your network, internally and externally, and leverage it.

Create lasting beneficial relationships with strategic external partners.

Financial Management of Our Solution

Meet or drive down budget allocated to the change/enhancement requests of our solution.

Be an IT Inspiring Leader

Coach, mentor, provide constructive feedback, and develop the IT organization.

OTC Cycle Management

Lead the end-to-end optimization of the Order-to-Cash cycle, from order management and pricing to delivery and accounts receivable.

Ensure seamless integration of the Order-to-Cash workflow within the ERP system, with an emphasis on improving cash flow and reducing cycle times.

Facilitate close collaboration between sales, finance, and IT to enhance the Order-to-Cash process efficiency.

Develop strategies to streamline billing, credit management, and payment processes, enhancing overall customer satisfaction.

Provide global program management, ensuring the achievement of objectives related to the Order-to-Cash cycle.

Enforce robust project governance and controls specifically tailored to the Order-to-Cash components across dispersed Business and IT teams.

Lead a comprehensive risk management plan with a focus on the Order-to-Cash sequence, ensuring the identification and mitigation of risks.

Drive the post-implementation review and optimization of the Order-to-Cash processes, ensuring continuous improvement and alignment with business objectives.

Qualifications (Skills, Competencies, Experience)

Fluent in English, with proficiency in other European languages being a plus.

Degree in Computer Science, Mathematics, or a related technical field.

Minimum of 7-8 years of experience in primary consulting firms and/or IT Departments of large corporations, with a demonstrated focus on ERP systems and the Order-to-Cash process.

Proven expertise in managing and improving the Order-to-Cash cycle within an ERP environment, preferably SAP.

Strong analytical skills, with an ability to understand and manage the detailed complexities of the Order-to-Cash process.

Demonstrated change management and problem-solving skills, with a focus on improving Order-to-Cash workflows.

Excellent communication and interpersonal skills, adept at cross-functional teamwork and able to manage multiple project streams with a focus on the Order-to-Cash process.

Proven ability to drive process improvement in Order-to-Cash within an ERP system and measure its impact through KPIs and benefit realization.

Highly organized and self-motivated, with strong stakeholder management and relationship-building skills, and a commitment to inclusivity and integrity in leading teams.

VISA Requirements (if any)

EU Passport or Right to work in Switzerland.

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