ERP Senior Manager

vor 3 Wochen

Genf, Genf, Schweiz MSC CRUISES Vollzeit

JOB PURPOSE

Within the MSC Cruises IT Department, we are seeking an ERP Senior Manager to lead the optimization of the Order-to-Cash process and its key sub-components, ensuring seamless integration and performance within our global operations.

KEY RESPONSIBILITIES

Impeccable end-to-end management of our OTC Service

  • Plan, build, and run our solution to meet IT strategy and business requirements.
  • Review business requests for service enhancements and prioritize work in line with the solution/service strategy.
  • Guide continuous improvement efforts for the solution, develop business cases, and understand our users.
  • Ensure support of existing applications, solutions, and systems through an adequate support center.
  • Understand the impact of new technology and adapt plans and architecture accordingly, governing IT security, compliance, and IT audits.
  • Effectively manage and strengthen vendor relationships, formulate, negotiate, and maintain SLAs.
  • Measure and communicate key performance metrics, analyze data to discover opportunities for improvement, and create documentation throughout the system development lifecycle.

Business and IT organization engagement on our OTC Service

  • Manage communication and alignment with stakeholders, building strong relationships outside of IT.
  • Create excellent relationships within other IT organizations and act as a consultant/expert as needed.
  • Be the escalation point for performance issues/outages toward business management and develop your network, internally and externally, to leverage.
  • Create lasting beneficial relationships with strategic external partners.

Financial management of our solution

  • Meet or drive down the budget allocated to change/enhancement requests of our solution.

Be an IT inspiring leader

  • Coach, mentor, provide constructive feedback, and develop the IT organization.

OTC cycle management

  • Lead the end-to-end optimization of the Order-to-Cash cycle, from order management and pricing to delivery and accounts receivable.
  • Ensure seamless integration of the Order-to-Cash workflow within the ERP system, emphasizing improved cash flow and reduced cycle times.
  • Facilitate close collaboration between sales, finance, and IT to enhance Order-to-Cash process efficiency.
  • Develop strategies to streamline billing, credit management, and payment processes, enhancing overall customer satisfaction.
  • Provide global program management, ensuring the achievement of objectives related to the Order-to-Cash cycle.
  • Enforce robust project governance and controls tailored to the Order-to-Cash components across dispersed Business and IT teams.
  • Lead a comprehensive risk management plan focused on the Order-to-Cash sequence, ensuring the identification and mitigation of risks.
  • Drive the post-implementation review and optimization of the Order-to-Cash processes, ensuring continuous improvement and alignment with business objectives.

QUALIFICATIONS (skills, competencies, experience)

  • Fluent in English, with proficiency in other European languages being a plus.
  • Degree in Computer Science, Mathematics, or a related technical field.
  • Minimum of 7-8 years of experience in primary consulting firms and/or IT Departments of large corporations, with a demonstrated focus on ERP systems and the Order-to-Cash process.
  • Proven expertise in managing and improving the Order-to-Cash cycle within an ERP environment, preferably SAP.
  • Strong analytical skills, with the ability to understand and manage the detailed complexities of the Order-to-Cash process.
  • Demonstrated change management and problem-solving skills, with a focus on improving Order-to-Cash workflows.
  • Excellent communication and interpersonal skills, adept at cross-functional teamwork and able to manage multiple project streams with a focus on the Order-to-Cash process.
  • Proven ability to drive process improvement in Order-to-Cash within an ERP system and measure its impact through KPIs and benefit realization.
  • Highly organized and self-motivated, with strong stakeholder management and relationship-building skills, and a commitment to inclusivity and integrity in leading teams.

VISA REQUIREMENTS (if any)

  • EU Passport or Right to work in Switzerland.

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