Order Management Team Lead

vor 1 Monat


Genf, Genf, Schweiz SonarSource Vollzeit

About the Role

We are seeking a highly skilled Order Management Team Lead to join our team at SonarSource. As a key member of our organization, you will be responsible for leading a team of Order Management Specialists and overseeing the end-to-end order processing lifecycle.

Key Responsibilities

  • Lead a team of Order Management Specialists and ensure productivity through Continuous Improvement initiatives.
  • Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.
  • Establish and maintain processes to help the team achieve their goals.
  • Collaborate effectively with various other teams across the organization.
  • Work closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputes.
  • Ensure that communication continuously happens inside and outside of the team.
  • Encourage team members in their development and help maximize their skills.
  • Support the onboarding process of new team members and consistent learning inside the team.
  • Make sure that data is available to support decisions.
  • Ensure consistency in the execution of processes across the team.
  • Act as hiring manager.

Requirements

  • Education background in Business Administration, Finance, or a related field.
  • 5+ years experience in order management within an international and fast-paced environment.
  • 3+ years of proven leadership experience.
  • Strong understanding of the purchase order process and invoicing in the software industry.
  • Proven leadership and team-building skills, passionate about helping people grow.
  • Excellent communication and listening skills.
  • Strong ability to work effectively as part of a team.
  • Valuing high-quality work.
  • Ability to think critically.
  • Knowledge of Salesforce.com.
  • Fluent English.

About SonarSource

  • We value a safe work culture - founded in respect, kindness, and the right to fail.
  • We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
  • Our 500+ SonarSourcers from 35 different nationalities can relate.
  • We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success.


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