Technology Support Associate II
vor 3 Wochen
Job Summary: We are seeking a Technology Support Associate II to support our business cycles through implementation and integration of technology, office systems and other supported technologies.
Key Responsibilities:
- Install, configure, troubleshoot, maintain and support technology and office systems.
- Work with support peers to build proficiency and knowledge of supported technologies, product streams and business cycles.
- Utilize knowledge base and identify inaccurate information to be updated.
- Monitor support queue and help to perform troubleshooting and resolution from simple to complex issues.
- Document actions taken and solutions provided in the incident management system.
- Communicate with clients to keep them apprised of the status related to incident and request resolution.
Requirements:
- N/A — all role requirements are captured in the sections above.
Working Conditions:
- N/A — this role doesn't require any environmental conditions inherent to the job that would be considered outside of a normal office environment.
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