Capital Group Technology Support Associate II Role
Vor 3 Tagen
About the Role
This is an exciting opportunity to join Capital Group as a Technology Support Associate II. In this role, you will be responsible for providing technical support and maintenance of technology and office systems.
Key Responsibilities
- You will work under direct supervision to implement and integrate technology, office systems, and other supported technologies.
- You will install, configure, troubleshoot, maintain, and support technology and office systems.
- You will work with support peers to build proficiency and knowledge of supported technologies, product streams, and business cycles.
- You will utilize knowledge base and identify inaccurate information to be updated.
- You will monitor support queue and help to perform troubleshooting and resolution from simple to complex issues.
- You will document actions taken and solutions provided to ensure consistency of experience and troubleshooting techniques.
- You will communicate with clients to keep them apprised of the status related to incident and request resolution.
Requirements
- You will ensure technology and office systems are meeting local business needs and participate in their acquisition and implementation.
- You will develop knowledge of Capital Group's business cycles and capabilities to support site workflows and technical requirements.
- You will research and pursue relevant training opportunities to ensure a broad awareness of current and emerging technical solutions.
- You will perform asset management and lifecycle processes per established guidelines.
- You will set appropriate expectations for clients regarding the implementation of new hardware and software.
Additional Responsibilities
- You will participate in projects involving new technology evaluation and integration.
- You will help to complete project tasks and execute test plans assigned by manager and senior members of Support team.
- You will communicate project status and new technology information as directed by Support team manager to gain acceptance and buy-in of supported business clients.
Compensation and Benefits
The estimated salary for this role is $75,000 - $90,000 per year, depending on experience and qualifications. Capital Group offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Capital Group
Capital Group is a leading global investment manager that helps people achieve their financial goals. Our mission is to improve lives through smart investing and supporting our clients' long-term success. We're committed to being a force for good and making a positive impact on society.
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