Software Support Specialist

vor 4 Wochen


Zürich, Zürich, Schweiz SELISE Digital Platforms Vollzeit

Job Summary

We are seeking a highly skilled and dedicated Software Support Specialist to join our team at SELISE Digital Platforms.

Key Responsibilities

  • Provide timely and effective support to customers experiencing technical issues with software
  • Issue tickets for customer complaints and follow up with clients to ensure resolution
  • Utilize problem-solving skills to identify and categorize customer issues by severity and importance
  • Collaborate with internal teams to escalate complex issues requiring deeper technical expertise
  • Invest time in training to stay up-to-date on software used by clients
  • Comply with standard procedures for delegating unsolvable issues to internal teams

Requirements

  • Strong technical skills and ability to learn new software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership skills and ability to take ownership of customer issues

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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