Software Support Specialist
vor 4 Wochen
Job Summary
We are seeking a highly skilled and dedicated Software Support Specialist to join our team at SELISE Digital Platforms.
Key Responsibilities
- Provide timely and effective support to customers experiencing technical issues with software
- Issue tickets for customer complaints and follow up with clients to ensure resolution
- Utilize problem-solving skills to identify and categorize customer issues by severity and importance
- Collaborate with internal teams to escalate complex issues requiring deeper technical expertise
- Invest time in training to stay up-to-date on software used by clients
- Comply with standard procedures for delegating unsolvable issues to internal teams
Requirements
- Strong technical skills and ability to learn new software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong leadership skills and ability to take ownership of customer issues
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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