Guest Experience Manager

Vor 3 Tagen


Lausanne, Waadt, Schweiz UEFA Vollzeit

Company Overview:

UEFA is committed to delivering exceptional experiences for our stakeholders, including fans, players, officials and sponsors. As a leading international sports organisation, we strive to innovate and improve our services while maintaining the highest standards of quality and customer satisfaction.

In this role, you will have the opportunity to contribute to our mission by providing outstanding support to the Guest Management & Protocol team. Your expertise and dedication will play a critical role in ensuring the success of the UEFA Women's EURO 2025 tournament.

Responsibilities:

  • Representing UEFA Guest Management & Protocol, ensuring the implementation of all UEFA protocol guidelines and procedures and managing the operational implementation and delivery of the UEFA Women's EURO 2025 VIP programme at venue level
  • Ensuring that all staff are aware of the entire venue flow of VIP guests, official hospitality guests and any other target group flow that may be relevant
  • Working closely with the hospitality, concessions and VIP managers to ensure that all VIP areas are set up and ready to welcome guests in accordance with VIP operational plans
  • Liaising with other projects such as event transport to ensure a smooth guest experience
  • Setting up the VIP seating area, ensuring that head rests are placed according to the latest seating plan approved by the VIPS project team at UEFA headquarters
  • Delivering training and briefings to guest hosts and volunteers
  • Attending protocol meetings the day before each match with representatives of the colleagues at UEFA headquarters, other participating teams, the host city and other protocol offices
  • Overseeing all VIP access control points and VIP Welcome Zones, guaranteeing their functionality and troubleshooting when necessary


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