Customer Service Representative
vor 1 Monat
Cremo SA, a leading company in the Swiss dairy industry, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a key member of our Service des commandes team, you will be responsible for managing customer orders, providing exceptional customer service, and promoting our products and services.
Key Responsibilities
- Manage customer orders and documents via phone, email, and other communication channels
- Provide expert advice and guidance to customers on our products and services
- Build strong relationships with customers through effective communication and problem-solving
- Coordinate with sales teams and customers to ensure seamless communication and service
- Resolve customer complaints and issues in a timely and professional manner
- Monitor and track customer orders and deliveries
- Participate in process improvements to enhance customer service and satisfaction
- Maintain accurate customer data and records
Requirements
- Completed education in a related field or equivalent experience
- Minimum 2 years of experience in a customer-facing role or similar position
- Excellent communication and problem-solving skills
- Proficiency in MS Office and customer service software
- Strong customer service orientation and excellent communication skills
- Ability to work independently and as part of a team
What We Offer
- A dynamic and supportive work environment
- Parking and other benefits
- Opportunities for professional growth and development
- Discounts with partner companies
- Comprehensive social benefits
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