Customer Service Representative

vor 1 Monat


Meyrin, Genf, Schweiz Cremo SA Vollzeit
Job Description

Cremo SA, a leading company in the Swiss dairy industry, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a key member of our Service des commandes team, you will be responsible for managing customer orders, providing exceptional customer service, and promoting our products and services.

Key Responsibilities

  • Manage customer orders and documents via phone, email, and other communication channels
  • Provide expert advice and guidance to customers on our products and services
  • Build strong relationships with customers through effective communication and problem-solving
  • Coordinate with sales teams and customers to ensure seamless communication and service
  • Resolve customer complaints and issues in a timely and professional manner
  • Monitor and track customer orders and deliveries
  • Participate in process improvements to enhance customer service and satisfaction
  • Maintain accurate customer data and records

Requirements

  • Completed education in a related field or equivalent experience
  • Minimum 2 years of experience in a customer-facing role or similar position
  • Excellent communication and problem-solving skills
  • Proficiency in MS Office and customer service software
  • Strong customer service orientation and excellent communication skills
  • Ability to work independently and as part of a team

What We Offer

  • A dynamic and supportive work environment
  • Parking and other benefits
  • Opportunities for professional growth and development
  • Discounts with partner companies
  • Comprehensive social benefits


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