Technical Support Specialist

vor 1 Monat

Genf, Genf, Schweiz SonarSource Vollzeit

Key Responsibilities

  • Collaborate with customers to ensure seamless integration of our solutions across their development pipeline, encompassing technical integration with developer IDEs, ALMs, and Continuous Integration chains, as well as integration to software lifecycle and existing business applications.
  • Drive technical issues to resolution, from customer concern qualification to in-depth technical investigation and effective customer relationship management.
  • Work closely with Sales and Consultants to enhance overall customer experience and ensure our Service offering delivers maximum value to customers.
  • Contribute to refining customer feedback to inform product discussions and shape product evolutions, while fostering a collaborative team environment.
  • Participate in enhancing the way we work.

Required Skills

  • Software engineering best practices, with at least 3-5 years of experience in supporting, maintaining, and delivering high-quality software.
  • 2+ years of experience using or administering a DevOps pipeline, including SCM tools (e.g., Git, SVN), IDEs (e.g., Visual Studio, IntelliJ), and CI tools (e.g., Jenkins Pipelines, Azure DevOps, BitBucket, GitLab).
  • Working knowledge of local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, and Azure.
  • Investigation skills to understand problems in context and reproduce scenarios.
  • Team player with excellent verbal and written communication skills.
  • Can-do attitude, challenging status quo, and contributing to key improvements and innovations.

About SonarSource

SonarSource is a company with offices in 5 countries, and this position is based in our headquarters in Geneva, Switzerland. Our team is a diverse group of +20 people from 7 different countries, committed to learning from each other and growing our expertise. We provide support via a support portal that fosters collaboration and isolation for advanced investigations. The variety of customers makes each investigation a unique opportunity to learn about code quality, security, and DevOps. At SonarSource, our team is considered a group of product experts who spread Sonar guidelines for code quality and security outside the company, promoting fruitful internal collaboration.

Why SonarSource

  • We value a safe work culture founded in respect, kindness, and the right to fail.
  • We hire great people who value communication skills as much as technical prowess, striving to create a work environment that allows everyone to succeed and feel empowered to do their best work.
  • We promote work-life balance, flexible hours, and continuous learning, supporting employees in their growth and success journey.

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