Consumer Experience Catalyst

Vor 4 Tagen


Genf, Genf, Schweiz JTI Vollzeit

We are JTI, a global leader in the tobacco industry committed to creating a better future for our employees, consumers, and the environment. Our vision is to become the #1 choice for consumers, and we're looking for a highly motivated individual to join our team as a Global Consumer Care Strategy Lead.

This exciting role will be responsible for crafting and implementing a global consumer care strategy that exceeds consumer expectations and drives adoption and retention. As a key member of our Global Consumer Care team, you will collaborate closely with senior brand leadership, JTI markets, and other global function leadership to develop and execute a seamless, multi-channel experience that meets the evolving needs of our consumers.

Key responsibilities will include:

  • Developing an overarching multi-channel consumer care strategy that aligns with senior HQ stakeholders
  • Designing state-of-the-art consumer care journeys that allow for a personalized consumer care strategy across care channels, globally
  • Conducting and leveraging insights from strategic competitor benchmarkings
  • Leading strategic investments in consumer care technology in alignment with digital and IT leadership
  • Steering strategic consulting agencies to develop future visions of consumer care
  • Driving global adoption of consumer care strategy in collaboration with regional and market leadership
  • Defining and evolving strategic KPI framework for consumer and operations performance

We're looking for an experienced and highly motivated individual with a proven track record of developing consumer care experience strategies and leading global, cross-functional teams. If you're passionate about delivering exceptional consumer experiences and have a strong analytical acumen, we encourage you to apply for this exciting opportunity.



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