Disputes and Fraud Analyst
Vor 6 Tagen
About Swissquote
Swissquote is a leading online banking and financial services provider, serving over 500,000 clients worldwide. Our mission is to build a bank of tomorrow by combining skills, imagination, and innovation to create a fast-paced and dynamic work environment.
Job Description
We are seeking a highly skilled Disputes and Fraud Detection Officer to join our expanding business operations team. The successful candidate will have excellent communication and organizational skills, with a keen eye for detail and a strong analytical mindset.
Key Responsibilities
- Communicate effectively with internal customer support teams to resolve dispute requests.
- Process dispute-related transactions in internal and card scheme systems (Visa and MasterCard platforms).
- Review card transaction monitoring alerts to identify suspicious activity and flag potential issues.
- Investigate and take immediate action on alerts, notifications, and reporting to ensure compliance.
- Resolve issues on behalf of cardholders in support of dispute resolution processing.
- Respond to requests in relation to transactions.
- Maintain investigation records and case outcomes.
- Develop and maintain a strong working knowledge of relevant card scheme rules and regulations.
- Explore new ways to improve existing fraud strategies.
Requirements
- Minimum of 2 years' experience in banking operations.
- Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred.
- Excellent communication skills in English and French.
- Exceptional organizational skills and attention to detail.
- Strong analytical abilities.
- Ability to think outside the box.
- Able to work within a team.
- Able to manage stress and work with high volumes.
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