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Banking Operations Fraud Investigator

vor 2 Monaten

Gland VD, Waadt, Schweiz Swissquote Vollzeit

About Swissquote

Swissquote is a leading online banking and financial services provider, serving over 500,000 clients worldwide. Our mission is to build a bank of tomorrow by combining skills, imagination, and innovation to create a fast-paced and dynamic work environment.

Job Description

We are seeking a highly skilled Disputes and Fraud Detection Officer to join our expanding business operations team. The successful candidate will have excellent communication and organizational skills, with a keen eye for detail and a strong analytical mindset.

Key Responsibilities

  • Communicate effectively with internal customer support teams to resolve dispute requests.
  • Process dispute-related transactions in internal and card scheme systems (Visa and MasterCard platforms).
  • Review card transaction monitoring alerts to identify suspicious activity and flag or investigate as necessary.
  • Investigate and take immediate action on alerts, notifications, and reporting to ensure compliance.
  • Resolve issues on behalf of card holders in support of dispute resolution processing.
  • Respond to requests in relation to transactions.
  • Maintain all investigation records and case outcomes.
  • Develop and maintain a strong working knowledge of all relevant card scheme rules and regulations.
  • Explore new ways to improve existing fraud strategies.

Requirements

  • Minimum of 2 years' experience in banking operations.
  • Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred.
  • Excellent communication skills, both written and verbal, in English and French.
  • Exceptional organizational skills and attention to detail.
  • Strong analytical abilities.
  • Ability to think outside the box.
  • Able to work within a team.
  • Able to manage stress and work with high volumes.

About You

We are looking for a motivated and detail-oriented individual who is passionate about financial services and dispute resolution. If you have a strong analytical mindset and excellent communication skills, we encourage you to apply for this exciting opportunity.