Customer Experience Associate

vor 1 Monat


Zürich, Zürich, Schweiz H&M Group Vollzeit

Experience the world of quality and sustainability with ARKET, a modern-day market with a Nordic soul.

We are seeking a part-time Customer Experience Associate to join our team in Zurich. This exciting opportunity will allow you to grow with our brand, committed to providing excellent customer service and driving sales.

Job Summary:

This role is responsible for creating an exceptional customer experience, working closely with colleagues to ensure seamless operations and delivering outstanding results.

About the Role:

  • You will be the first point of contact for customers, providing personalized support and answering questions about our products.
  • Process transactions accurately and efficiently at the cash desk, ensuring a smooth customer journey.
  • Stay up-to-date on product information, including size, fit, materials, and care instructions to provide expert advice to customers.
  • Contribute to achieving sales targets by promoting products, offering styling options, and providing exceptional customer service.
  • Collaborate with colleagues to maintain store displays, receiving deliveries, and preparing seasonal campaigns.

What You Need to Succeed:

  • A positive attitude, warmth, and genuine interactions with customers.
  • An enthusiasm for fashion, quality, and sustainability, with a commitment to owning responsibilities and driving sales.
  • Reliability, flexibility, and availability during peak customer days, such as Fridays and weekends.

Benefits:

As a valued member of our team, you will enjoy competitive benefits, including a staff discount card and access to our H&M Incentive Program (HIP). Additionally, you'll benefit from local perks and benefits tailored to your specific needs.

About Us:

ARKET is a part of H&M Group, dedicated to creating inclusive, diverse, and equitable workplaces worldwide. We strive to have a fair and equal recruitment process, free from unintentional biases.



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