Customer Experience Strategist

Job Description:As a key member of the PRAGMATIKE team, the Customer Experience Strategist will play a pivotal role in driving customer satisfaction and loyalty.Key Responsibilities:Develop and implement a customer-centric support strategy to ensure seamless interactions across all communication channels.Collaborate with cross-functional teams to inform...

We are seeking an experienced CX Insights Leader to support our Customer Research team at Migros Online. As a key member of our team, you will play a crucial role in driving strategic and tactical customer insights across the organisation.The ideal candidate will have a strong focus on customer-centricity and a proven track record of growing and mentoring...

About UsFELFEL AG is a leading provider of innovative workplace solutions, dedicated to enhancing the employee experience through high-quality food and beverages.Job DescriptionWe are seeking an exceptional Custome...r Service Strategist to lead our efforts in delivering outstanding customer service across our locations. As a key member of our team, you will...

Migros Online is seeking an experienced Research Lead to support our CX research team in promoting strategic and tactical customer insights across the organisation.About the RoleWe are looking for a skilled professional with a strong focus on customer-centricity to oversee Voice of Customer (VoC) initiatives, ensuring customer feedback and market trends are...

Lead Customer Insights Across the OrganisationWe are seeking an experienced lead to support our CX research team, promoting strategic and tactical customer insights across the organisation. As a key member of our research team, you will drive customer-centricity throughout the business.About the Role:Grow and mentor your team to create a culture of...

Job DescriptionWe are seeking an experienced Customer Insight Strategist to support our CX research team in promoting strategic and tactical customer insights across the organisation.Key Responsibilities:Grow and mentor your team, create a culture of positivity, innovation, performance, and support.Oversee Voice of Customer (VoC) initiatives, ensuring...

About the RoleThe Head of Global Customer and Client Service will be responsible for developing, managing, and implementing the global GCCS strategy to drive continuous improvement and innovation. This includes developing and executing strategic directions for global Customer/Client Service & After Sales Service, ensuring alignment with the company's...

Job Title: Customer Success Renewal StrategistWe are seeking a skilled Customer Success Renewal Strategist to enhance our customer retention and renewal strategy by ensuring timely execution of renewal processes and contracts.The ideal candidate will design and implement programs that optimize our customer relationship strategies, boosting both the...

About UsCapco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.We have an exciting opportunity for a Candidate Title to join our team as a Customer Lifecycle Management Strategist.Your RoleYou will utilize innovative and data-driven...

About RiveroRivero is a fast-growing fintech company that aims to simplify complex financial processes for banks and institutions. Our innovative solutions enable these organizations to focus on delivering exceptional customer experiences through streamlined digital interfaces.With a strong presence in the FinTech and RegTech domains, we have built a...

About the RoleAWS EMEA SARL (Switzerland Branch) is seeking a highly skilled Customer Transformation Strategist, FSI to join our team. As a Senior Enterprise Account Manager for FSI customers, you will drive digital transformations through effective engagement with C-level executives, line of business owners, IT leaders, architects, developers, and...

We are seeking a highly skilled Customer Service Lead to join our team at FELFEL. This is an exciting opportunity for a seasoned professional with 5+ years of customer support experience and at least 2 years of leadership experience.About the RoleAs the Customer Service Lead, you will be responsible for driving service excellence across departments and...

Marketing Communications StrategistNova Switzerland seeks a Marketing Communications Strategist to join its Commercial Team. Reporting to the Nova Switzerland General Manager and under the guidance of the International Marketing Manager, the Marketing Communications Strategist creates integrated communications plans designed to grow market share.Key...

Experience the world of quality and sustainability with ARKET, a modern-day market with a Nordic soul.We are seeking a part-time Customer Experience Associate to join our team in Zurich. This exciting opportunity will allow you to grow with our brand, committed to providing excellent customer service and driving sales.Job Summary:This role is responsible for...

Customer Experience Strategy LeadWe are seeking a skilled Customer Experience Strategy Lead to support our CX research team in promoting strategic and tactical customer insights across the organisation.The ideal candidate will have a strong focus on customer-centricity and excellent leadership skills to grow and mentor their team.The Customer Experience...

Job DescriptionMigros Online seeks a seasoned Customer Experience Research Lead to drive strategic and tactical customer insights across the organisation. This is a unique opportunity for an experienced professional to make a lasting impact on our company's customer-centric approach.About the RoleWe are looking for a highly skilled individual with excellent...

We are seeking an experienced Customer Experience Research Director to support our CX research team in promoting strategic and tactical customer insights across the organization.About This RoleThis is a key leadership position that will oversee Voice of Customer (VoC) initiatives, ensuring customer feedback and market trends are effectively integrated into...

Company OverviewFELFEL is a leading provider of innovative food and coffee solutions for the workplace. With a presence in Switzerland and beyond, we empower companies to offer their employees exceptional culinary experiences.SalaryWe offer an attractive salary package with a competitive annual gross income of CHF 120,000 - 150,000, commensurate with...

About the Role:Gi Group SA is seeking a motivated individual to join our team as a Host for a luxury and fashion brand in Zurich. The ideal candidate will have a strong commitment to providing exceptional customer service and a well-groomed appearance.Responsibilities:Welcoming clients and providing a high-end customer experiencePresenting products and...

About GreenTime SAGreenTime SA is a pioneering FoodTech company that revolutionizes the way people eat. We offer employee catering via smart fridges in Switzerland, ensuring fresh meals, snacks, and drinks are always available.As we expand into the Swiss-German market, we're seeking a skilled Customer Success Manager to join our team in Geneva or Zurich. You...