Lead CRM Product Specialist
Vor 3 Tagen
Lombard Odier is a leading investment house with a rich history spanning over 225 years. Our company provides a comprehensive offering of discretionary and advisory portfolio management, wealth services, and custody.
We operate our proprietary banking technology platform, which is used by the group and also provided to other private banks and financial institutions through a business process outsourcing model. The Technology & Operations department is responsible for maintaining and developing the platform by delivering application solutions for various business divisions within the Bank.
Our bankers' customer relationship management application, primarily developed internally, is fully integrated within our Wealth Management applications suite, considered a key differentiator in our technology offer. As one of the product owners of our CRM platform, you will be part of the Wealth Management software development team and report directly to the CRM product manager.
This team operates within an agile framework and consists of all 'front office' products dedicated to bankers, relationship managers, clients, and control functions. Your daily interactions will include peer product owners, product managers, project managers, business analysts, developers, and main business stakeholders - the private client unit.
In close collaboration with the business, you will develop a product vision and roadmap that sustains the organization's strategic direction. You will proactively work with third-party suppliers to drive value, establishing a solid and sound relationship.
Key responsibilities include maintaining and prioritizing the backlog by including changes and project demands while ensuring product maintenance to guarantee stability and sustainability over the long term. Additionally, you will participate in project estimation costs based on business requirements.
You will oversee test strategy definition, execution, and automation to ensure high product quality. In this role, you will act as a third level of support by ensuring effective incident management through resources mobilization, team coordination, and providing clear status reports.
Moreover, you will oversee the resolution of IT-related risks, audits, and problem management action items in a timely manner. Ensuring external applications remain up-to-date and compatible with technologies operated by the Bank, while staying aware of the way IT operations departments operate them, is also a critical aspect of this position.
Requirements:
- 5 years of experience in managing application and digital solution delivery
- Bachelor's degree in computer science, business management, or a relevant field
- Proven experience as a product owner, project manager, or similar role, demonstrating successful delivery on various sizes of scope and complexity
Preferred qualifications include Agile project management certifications and proficiency in project management software and tools. Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders, experts, and external third parties in French and English, are essential. Financial acumen and budget management skills are also desirable. A good knowledge of Scrum and agile software development methodologies is beneficial.
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