Elevated CRM Product Manager

vor 22 Stunden

Meyrin, Genf, Schweiz Lombard Odier Vollzeit

Lombard Odier, a renowned global wealth and asset manager, is seeking an experienced Elevated CRM Product Manager to join its esteemed team. As a key player in the Private Banking sector, we offer a unique opportunity to shape the future of customer relationship management.

About Us

With a rich history spanning over 225 years, Lombard Odier has established itself as a leading investment house providing a comprehensive range of discretionary and advisory portfolio management, wealth services, and custody. Our innovative banking technology platform is utilized by our group and also offered to other private banks and financial institutions through a Business Process Outsourcing (BPO) model.

The Technology & Operations department is responsible for maintaining and developing the platform through the delivery of applicative solutions for various business divisions of the Bank. Within this dynamic environment, we are looking for a skilled Elevated CRM Product Manager to strengthen our existing teams.

Job Description

We are seeking a seasoned Elevated CRM Product Manager to spearhead the development of our CRM application, which is fully integrated within our Wealth Management applications suite. This application is a key differentiator of our technology offer, and we aim to take it to the next level due to its central role in Private Banking.

In this pivotal role, you will be part of the Wealth Management software development team and report directly to the CRM product manager. Working within an agile framework, you will collaborate with peer product owners, product managers, project managers, business analysts, developers, and primary business stakeholders, the private client unit.

Responsibilities
  • Develop a product vision and roadmap that aligns with the organization's strategic direction in close collaboration with the business.
  • Serve as the primary point of contact to ensure clear understanding and address emerging needs and issues between business stakeholders and the product team.
  • Perform market watch about potential competitors and alternatives.
  • Proactively work with 3rd-party suppliers to drive value, establishing a solid and sound relationship.
  • Lead potential RFI/RFP processes.
  • Foster a positive product team dynamic while maximizing ROI of product features as well as end-users' satisfaction.
  • Maintain and prioritize the backlog by including changes and project demands while ensuring product maintenance to guarantee stability and sustainability over the long term.
  • Set and communicate work priorities, updates, and issues that emerge during the development process.
  • Create sprint goals, actionable epics, and user stories based on requirements defined for each feature (function) in collaboration with the product team.
  • Participate in project estimation costs based on business requirements.
  • Ensure high product quality by overseeing test strategy definition, execution, and automation.
  • Track product analytics to measure adoption and performance.
  • Use these data to drive decisions and set priorities.
  • Act as third-level support by ensuring effective incident management through resource mobilization, team coordination, and providing clear status reports.
  • Oversee the resolution of IT-related risks, audits, and problem management action items in a timely manner.
Requirements

To succeed in this position, you should possess:

  • +5 years of experience in managing application and digital solution delivery.
  • Bachelor's degree in computer science, business management, or a relevant field.
  • Master's degree is a plus.
  • Proven experience as a product owner, project manager, or similar role, demonstrating successful delivery on various sizes of scope and complexity.
  • Agile project management certifications are desirable (e.g., CSPO, SAFe).
  • Experience working in cross-functional teams and managing stakeholders with diverse backgrounds and perspectives.
  • Proficiency in project management software and tools (e.g., Jira, Confluence, Service Now, Clarity).
  • Excellent leadership abilities, with the capacity to lead product vision.
  • Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders, experts, and external third parties in French and English.
  • Ability to break complex problems into simpler ones and prioritize them based on ROI.
  • Ability to understand user expectations and anticipate new demands based on market trends.
  • Capacity to conduct arbitration processes and decision-making.
  • Financial acumen and budget management skills.
  • Business and technical knowledge of existing best-in-class banking CRM applications would be a definitive plus.
  • Good knowledge of Scrum and agile software development methodologies.
Salary

We offer a competitive salary in the range of CHF 120,000 - CHF 180,000 per annum, depending on experience.

Benefits

Lombard Odier offers a comprehensive benefits package, including:

  • Health insurance
  • Pension plan
  • Generous vacation time
  • Professional development opportunities
  • A diverse and inclusive work environment

We strive to create a workplace where our employees feel valued, respected, and supported. We believe that building Diverse Teams contributes to our successes, and we actively embed Diversity, Equity, and Inclusion in our business strategy.

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