CRM Project Manager

vor 7 Monaten

Meyrin, Schweiz Officine Panerai Vollzeit

Reference Code: 95324**CRM Project Manager (H/F/X)**:

- Meyrin, GE, CH- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

Within our dynamic brand and in our CRM department in full transformation, we are currently looking for:
**CRM Project Manager**

**YOUR MISSION**:
Reporting to the Global CRM Manager, our new colleague will support the global deployment of the CRM strategy. Responsibilities of this role include working closely with the Group on the ELEVATE program ensuring a smooth and coherent implementation and delivery of our activation plan. The CRM Project Manager will own the activation from strategy to implementation with the goal of enriching our contact strategy and approach. As well as, establishing a tight collaboration with the markets in order to: enrich the global CRM program by developing, planning and supporting in the implementation of local CRM campaigns, help understand customer’s needs, improve CRM performance and drive commercial value for internal boutiques, online network and dealers.

**HOW WILL YOU MAKE AN IMPACT?**

Activation / Maintain Campaign management:

- You will own the yearly calendar that has to be aligned with Product and Marketing as well as with markets based on local request and specificities,
- You will work closely with the campaing Factory to ensure correct implementation and delivery of activation plan,
- You will leverage segmentation to perform tailored targeting activations,
- You will work closely with markets, wholesales and external boutique team in order to ensure calendar alignment and delivery.
- You will support the extension and personalization of CRM activities.

Journey / Automation management:

- You will develop a journey strategy with the aim of reaching the client through automated flows, channels and with the right message at the right time,
- You will define new opportunities within customer lifecycle to reactivate, engage and retain our clients and prospects,
- You will review existing set of journeys to ensure consistency and relevancy.

Clienteling:

- You will develop user guides and book regular sessions to ensure all CRM local stakeholders are aware of the latest features and improvements available on the View,
- You will monitor and track clienteling performance ensuring KPIs are met at market level and the tool is adopted as expected,
- You will work closely with the Group on the View stream.

CRM Tools and Database management:
**HOW WILL YOU EXPERIENCE SUCCESS**
- You possess an Bachelor or Master degree or equivalent combined to at least 3 years of proven previous experience in luxury retail, fashion, cosmetics industry, specialized in CRM or digital marketing.
- You have a salesforce expertise and experience,
- You have good proficiency of SQL and its variation among popular databases,
- You have strong project management and time management skills,
- Results-driven, self motivated, analytical, with sharp attention to detail, you feel at ease in changing and evolving contexts,
- You have strong communication skills and are able to work with multiple stakeholders and teams,
- Skilled in both written and spoken English, Italian and French are a plus.

**HOW DO WE KEEP YOU SMILING**
- You will be part of a dynamic Maison where your skills and talents will be recognized.
- You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”.
- You will work in a multicultural environment and develop international experience.
- You will navigate with us on our sustainability journey.
- You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group.

**INTERVIEW PROCESS**

**2nd Stage** - Onsite interview

**Would you like to be a modern hero?**

Connect with us :

  • IT Project Manager

    vor 4 Wochen

    Meyrin, Schweiz GF Machining Solutions Management SA Vollzeit

    Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.Are you ready to lead impactful IT transformations on a global scale?Join our team as an IT Project Manager and play a key role in reshaping our organization’s information systems and...

  • Elevated CRM Product Manager

    vor 11 Stunden

    Meyrin, Genf, Schweiz Lombard Odier Vollzeit

    Lombard Odier, a renowned global wealth and asset manager, is seeking an experienced Elevated CRM Product Manager to join its esteemed team. As a key player in the Private Banking sector, we offer a unique opportunity to shape the future of customer relationship management.About UsWith a rich history spanning over 225 years, Lombard Odier has established...

  • IT Project Manager

    vor 3 Wochen

    Meyrin, Schweiz Georg Fischer AG Vollzeit

    Your tasksAs an IT Project Manager, you will spearhead complex, high-impact projects that drive the strategic evolution of our IT landscape.From the integration of our company into a new group to overseeing initiatives that affect multiple applications and systems, you will manage projects end-to-end.Collaborate with a diverse network of stakeholders across...

  • International Project Manager for Technology

    Vor 5 Tagen

    Meyrin, Schweiz Cartier Vollzeit

    Code de référence: 70131 **International Project Manager for Technology**: Meyrin, GE, CH Permanent L’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans....

  • Digital Project Manager

    vor 7 Monaten

    Meyrin, Schweiz Jaeger LeCoultre Vollzeit

    Reference Code: 97704**Digital Project Manager**: - Meyrin, GE, CH- Permanent**THE WATCHMAKER OF WATCHMAKERS**: Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the...

  • Public Health Project Manager

    vor 1 Monat

    Meyrin, Schweiz FDI World Dental Federation Vollzeit

    We are seeking a highly organized and detail-oriented Public Health Project Manager with a strategic mindset and a collaborative approach to managing resources and deadlines. This role involves overseeing multiple projects related to oral health, guiding each from initiation to completion, and ensuring objectives, timelines, budgets, and quality standards...

  • Event Project Manager

    Vor 3 Tagen

    Meyrin, Schweiz Jaeger LeCoultre Vollzeit

    Reference Code: 82682**Event Project Manager - 6 months**: - Meyrin, GE, CH- Fixed TermJaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the...

  • Data Project Manager

    vor 2 Monaten

    Meyrin, Schweiz Orange Business Services Vollzeit

    The team, position & mission:As a member of the Data Solution Team, you will be working on business & functional analysis missions, related to one or more project contexts addressing all sectors.You are being proactive in meeting and managing customer needs and expectations. You manage and facilitate cross-functional teams during business analysis...

  • Project Management

    vor 8 Monaten

    Meyrin, Schweiz Celanese International Corporation Vollzeit

    Overview: **Responsibilities**: - Defines/Refines project scope, timeline, key milestones, and budget managing project costs & approvals for spend. - Identifies and deploys required resources to execute project through the lifecycle successfully and with desired velocity. - Monitors project plan by reviewing project design, specifications and schedule...

  • Europe Project Manager

    Vor 3 Tagen

    Meyrin, Schweiz Richemont Vollzeit

    Europe Project Manager (fixed term contract)Meyrin, GE, CHFixed TermRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship, and Richemont seeks to preserve the heritage and identity of each of its...

  • Data Project Manager

    vor 3 Monaten

    Meyrin, Schweiz Orange Business Vollzeit

    **The team, position & mission**: As a member of the Data Solution Team, you will be working on business & functional analysis missions, related to one or more project contexts addressing all sectors. **Your key areas of responsibility as Data Project Manager**: - **Project Management** - Planning, cost estimating, and pricing of consulting projects. -...

  • Data Project Manager

    vor 3 Monaten

    Meyrin, Schweiz Orange Business Vollzeit

    **The team, position & mission**: As a member of the Data Solution Team, you will be working on business & functional analysis missions, related to one or more project contexts addressing all sectors. **Your key areas of responsibility as Data Project Manager**: - ** Project Management** - Planning, cost estimating, and pricing of consulting projects. -...

  • Project Manager Intern

    vor 7 Monaten

    Meyrin, Schweiz Jaeger LeCoultre Vollzeit

    Reference Code: 94413**Project Manager Intern - 6 months**: - Meyrin, GE, CH- Trainee/InternJaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre,...

  • Client Database Project Manager

    Vor 5 Tagen

    Meyrin, Schweiz Van Cleef & Arpels Vollzeit

    Code de référence: 62902 **Client Database Project Manager (H/F) 1**: Meyrin, GE, CH Permanent **QUI SOMMES-NOUS?** Une Maison de Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie ! Notre Maison recherche des hommes et des femmes aux multiples talents qui...

  • IT Project Manager for Digital Banking Platforms

    vor 1 Woche

    Meyrin, Genf, Schweiz Lombard Odier Vollzeit

    Job Summary:We are seeking an experienced IT Project Manager to lead the delivery of our digital banking platforms. As a key member of our Technology & Operations team, you will be responsible for managing cross-functional teams and stakeholders to ensure successful project outcomes.About Us:Lombard Odier is a leading private bank with a history spanning...

  • Senior Project Manager Europe

    vor 4 Wochen

    Meyrin, Schweiz Richemont Vollzeit

    Europe Project Manager (fixed term contract)Meyrin, GE, CHFixed TermRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of...

  • Europe Events

    Vor 2 Tagen

    Meyrin, Schweiz Jaeger LeCoultre Vollzeit

    Code de référence: 87245**Europe Events & Visual Merchandising Project Manager**: - Meyrin, GE, CH- PermanentDepuis sa création, Jaeger-LeCoultre a fait de la précision un art à part entière, en trouvant le parfait équilibre entre savoir-faire pointu et sens artistique, sophistication et finesse esthétique. Fidèle à l'esprit d'invention initié en...

  • International Media Project Manager

    vor 7 Monaten

    Meyrin, Schweiz Roger Dubuis Vollzeit

    Code de référence: 92930**International Media Project Manager**: - Meyrin, GE, CH- PermanentDepuis 1995, Roger Dubuis est à la pointe de la Haute Horlogerie contemporaine. Ses créations audacieuses, solidement ancrées dans le 21ème siècle, traduisent tout le savoir-faire et l’expertise de l’horloger genevois. Dotés d’un design puissant et...

  • International Metiers

    vor 7 Monaten

    Meyrin, Schweiz Cartier Vollzeit

    Code de référence: 100453**International Metiers & Teams Project Manager**: - Meyrin, GE, CH- Fixed TermL’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170...

  • Project Manager Formula Life Cycle Management

    vor 7 Monaten

    Meyrin, Schweiz DSM Vollzeit

    **Project Manager Formula Life Cycle Management** **Geneva, Switzerland** **Hybrid** Support stakeholders to define project goals, scope, timing, and resource allocation. Develop and implement communication strategies and implement a reporting process to permanently report statuses and achievements! At dsm-firmenich, being a force for good is not optional....