Director, Learning Tools, System Support, and Process Improvement
vor 2 Monaten
About This Role
This is an exciting opportunity to join Bristol Myers Squibb as an Associate Director, System Support, Learning Tools, where you will play a critical role in driving user adoption of learning tools and technologies. As a key member of our team, you will be responsible for developing and implementing a comprehensive strategy to improve users' knowledge and reduce training burden.
Key Responsibilities
- Develop and implement advanced learning tools such as WhatFix and BMSDoc ChatBot to address and improve user experience with Vault.
- Collaborate closely with business partners, particularly business process owners and IT, to implement and ensure compliant application of Artificial intelligence tools to support business needs.
- Ensure that learning tools and technologies enable users to enter data consistently and accurately, supporting advanced analytics and data-driven decision-making.
- Analyze data in collaboration with partners in Predictive Quality to gain insights into user needs, identify areas for improvements, and requirements for learning tools.
- Collaborate closely with cross-functional teams to gather input and feedback on user needs, ensuring a comprehensive understanding of requirements.
- Lead for business data stewardship supporting acquisition and divestiture data migrations, ensuring contractual/regulatory obligations are met.
- Drive business-related archival activities of legacy systems, inclusive of identification of archival data ownership.
- Responsible for the maintenance of policies, SOPs, work instructions, tools, SharePoint, templates, and training modules for Infinity and BMSDocs processes.
- Effectively manage changes to source data, such as SharePoint and SOPs, to maximize the capabilities of advanced learning tools while still meeting users' everyday needs.
- Analyze Veeva release updates, new functionality, and system improvements to determine impact to end users and take appropriate action to prepare users for changes.
About Bristol Myers Squibb
Bristol Myers Squibb is a leading biopharmaceutical company dedicated to transforming patients' lives through science. Our unique culture promotes diversity, inclusion, and innovation, empowering our employees to apply their individual talents and perspectives to drive meaningful work. As a member of our team, you will have the opportunity to grow and thrive in a dynamic and inclusive environment.
What We Offer
- A dynamic and inclusive work environment
- Opportunities for growth and development
- A competitive compensation and benefits package
- A comprehensive training program
- Access to cutting-edge technology and tools
Requirements
- 8-10+ years of experience in the Biopharm/Pharmaceutical industry with cross-functional experience in one or more areas
- Proven ability to understand complex processes/problems and propose alternate solutions
- Demonstrates innovation, flexibility, open-mindedness, and adaptability to meet objectives in a rapidly changing environment
- Strong communication, collaboration, negotiation, problem-solving, and interpersonal skills
- Ability to identify, manage, and/or escalate issues and risks to timelines
- Subject matter expertise in health authority regulations and practical experience applying regulations in QMS space
- Able to complete multiple, simultaneous projects with minimal supervision and prioritize incoming work appropriately
- Proficiency in data analytics and advanced analytics tools
- OPEX/Lean Six Sigma experience preferred
- Experience with Veeva Quality Vault a plus
- Previous Business System ownership a plus
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