Senior Manager, Learning Tools, System Support, and Business Process Optimization
vor 2 Monaten
About Us
Bristol Myers Squibb is a leading biopharmaceutical company dedicated to transforming patients' lives through science. Our mission is to discover, develop, and deliver innovative medicines that improve health outcomes and quality of life for patients worldwide.
Job Summary
We are seeking an experienced Associate Director to lead our Learning Tools and System Support team. As a key member of our organization, you will be responsible for developing and implementing a comprehensive strategy to drive user adoption of learning tools and technologies, with a focus on improving users' knowledge and reducing training burden.
Key Responsibilities
- Develop and implement advanced learning tools such as WhatFix and BMSDoc ChatBot through close collaboration with business and IT to address and improve user experience with Vault.
- Collaborate closely with business partners, particularly business process owners and IT to implement and ensure compliant application of Artificial intelligence tools to support business needs.
- Ensure that learning tools and technologies enable users to enter data consistently and accurately, supporting advanced analytics and data-driven decision-making.
- Analyze data in collaboration with partners in Predictive Quality to gain insights into user needs, identify areas for improvements and requirements for learning tools, ensuring a data-driven approach to tool development, implementation, and advancement.
- Collaborate closely with cross-functional teams to gather input and feedback on user needs, ensuring a comprehensive understanding of requirements.
- Lead for business data stewardship supporting acquisition and divestiture data migrations, ensuring contractual/regulatory obligations are met.
- Drive business-related archival activities of legacy systems inclusive of identification of archival data ownership.
- Responsible for the maintenance of policies, SOPs, work instructions, tools, SharePoint, templates, and training modules for Infinity and BMSDocs processes.
- Effectively manage changes to source data, such as SharePoint and SOPs, to maximize the capabilities of advanced learning tools while still meeting users' everyday needs.
- Analyze Veeva release updates, new functionality and system improvements to determine impact to end users and take appropriate action to prepare users for changes including leading the updating of training materials and procedures.
Requirements
- 8-10+ years experience in the Biopharm/Pharmaceutical industry with cross-functional experience in one or more areas (i.e., research, analytical, quality, engineering, manufacturing, regulatory CMC, or IT).
- Proven ability to understand complex processes/problems and propose alternate solutions.
- Demonstrates innovation, flexibility, open-mindedness, and adaptability to meet objectives in a rapidly changing environment with shifting priorities.
- Demonstrated ability to work in a matrixed organization with a range of technically, culturally, and geographically diverse teams and to influence areas not under direct control to achieve objectives and effectively communicate challenging goals and objectives.
- Strong communication, collaboration, negotiation, problem-solving, and interpersonal skills.
- Ability to identify, manage, and/or escalate issues and risks to timelines.
- Subject matter expertise in health authority regulations and practical experience applying regulations in QMS space.
- Able to complete multiple, simultaneous projects with minimal supervision and prioritize incoming work appropriately.
- Ability to communicate and collaborate with employees and management at all levels and through various formats (e.g., presentations, written proposals, reports, correspondence, lead meetings, face-to-face dialogue, etc.).
- Proficiency in data analytics and advanced analytics tools.
- OPEX/Lean Six Sigma experience preferred.
- Experience with Veeva Quality Vault a plus.
- Previous Business System ownership a plus.
- Strong verbal and written communication skills.
- Project management skills.
Travel
This position requires up to 15% of travel.
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