Desktop Support Specialist

Vor 5 Tagen

Allschwil, Basel-Land, Schweiz Iron Systems Vollzeit

About the Role: Iron Systems is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their hardware and software needs are met in a timely and efficient manner.

Main Responsibilities:

  • Desktop Support: Install, configure, and troubleshoot desktops, laptops, mobile devices, and associated peripherals and software.
  • Break Fix and Desk Side Support: Perform break fix, desk side support, and IMACD's, data migration, refreshes, and other related tasks.
  • Onsite Support: Provide onsite technical assistance to end-users, perform onsite updates, configuration changes, or software installations.
  • Technical Assistance: Identify potential issues that could adversely impact end-user experience and follow through on action steps to prevent.
  • Ticket Management: Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Vendor Coordination: Coordinate with vendors for provision of end-user support.
  • Security and Compliance: Perform end-user support-related security and controls and compliance-related tasks.

Requirements:

  • Education: BS/BA in Computer Science, Information Systems, or an equivalent combination of education and experience.
  • Experience: Experience with various desktop systems, operating systems, and diverse technical environments.
  • Customer Service: Excellent customer service orientation and verbal communication skills.
  • Technical Skills: Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
  • Certification: CompTIA A+ certification or equivalent certification.

Work Environment: Flexible for traveling to remote sites or clusters.

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