Technical Service Specialist
vor 4 Wochen
At SKAN AG, we are seeking a highly skilled Technical Customer Service Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional technical support to our customers worldwide.
Responsibilities:- Provide first-line technical support to customers via phone, email, and other communication channels.
- Independently handle customer inquiries and resolve technical issues in a timely and professional manner.
- Track and manage customer tickets and workflow in our CRM system.
- Analyze customer feedback and service reports to identify areas for improvement.
- Collaborate with internal teams and external partners to resolve complex customer complaints.
- Develop and maintain knowledge databases with solution documents and best practices.
- Represent Customer Services at company events and trade fairs.
- Minimum 2 years of experience in technical service and customer support.
- Profound knowledge of machine and system maintenance and repair.
- Experience working in GMP-regulated environments.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance and retirement plan.
- Flexible working hours and remote work options.
- Access to cutting-edge technology and training resources.
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Technical Service Specialist
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