Technical Service Specialist

vor 4 Wochen


Allschwil, Basel-Land, Schweiz SKAN AG Vollzeit
Job Title: Technical Customer Service Specialist

At SKAN AG, we are seeking a highly skilled Technical Customer Service Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional technical support to our customers worldwide.

Responsibilities:
  • Provide first-line technical support to customers via phone, email, and other communication channels.
  • Independently handle customer inquiries and resolve technical issues in a timely and professional manner.
  • Track and manage customer tickets and workflow in our CRM system.
  • Analyze customer feedback and service reports to identify areas for improvement.
  • Collaborate with internal teams and external partners to resolve complex customer complaints.
  • Develop and maintain knowledge databases with solution documents and best practices.
  • Represent Customer Services at company events and trade fairs.
Requirements:
  • Minimum 2 years of experience in technical service and customer support.
  • Profound knowledge of machine and system maintenance and repair.
  • Experience working in GMP-regulated environments.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Flexible working hours and remote work options.
  • Access to cutting-edge technology and training resources.


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