Technical Solutions Consultant

vor 24 Stunden

Baar, Zug, Schweiz Global Message Services Vollzeit

About the Role:

GMS, a leading AI-driven communications solutions partner, seeks a skilled Technical Account Manager to join our team. As a key commercial and technical point of contact, you will work closely with our reseller clients to understand their business and technical needs.

Key Responsibilities:

  • Serve as the primary point of contact for day-to-day business with reseller clients.
  • Understand clients' business and technical needs and involve the right pre-sales team to design solutions that meet those needs.
  • Coordinate with sales, product development, and other teams to ensure efficient solution delivery.
  • Manage and resolve technical issues for assigned accounts.
  • Provide product training and technical advice to clients.
  • Maintain a deep understanding of the company's products and services.
  • Create and update account plans and ensure they are followed.
  • Prepare and deliver technical presentations and demonstrations.
  • Assist in contract renewal and negotiation processes.

Requirements:

  • Proven work experience as a Technical Account Manager or similar role.
  • Excellent verbal and written communication skills in German and English.
  • Strong technical background with hands-on experience in digital technologies.
  • Strong analytical and problem-solving skills.
  • Ability to explain technical details and requirements to a non-technical audience.
  • Ability to negotiate commercials maximizing results.
  • Results-driven with a focus on achieving specific goals.
  • Ability to provide technical, product, and business knowledge to support the sales process and strengthen customer relationships.

About GMS:

  • Multicultural and dynamic environment in a fast-growing worldwide business.
  • One-of-a-kind company culture — a mixture of an open mindset, high dedication, striving for success, and team spirit.
  • Professional team that is committed and stands for the highest standards of performance.
  • Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
  • Customer-oriented culture with a high respect for both internal and external customers.
  • Competitive salary and bonus system.

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