Store Manager

vor 1 Monat


Lugano, Tessin, Schweiz Moncler Spa Vollzeit
Job Title: Store Manager

Moncler Spa is seeking a highly skilled and experienced Store Manager to lead its new boutique in Lugano. The ideal candidate will be responsible for creating a unique and personalized shopping experience for clients, while maintaining high standards of visual merchandising and customer service.

Main Responsibilities:
  • Create a genuine and attentive relationship with clients, based on listening, meeting, and exceeding their needs and expectations.
  • Focus on excellent performances and results, based on clear KPIs, in a challenging competitive environment.
  • Maintain visual merchandising standards and the overall standards in terms of technical maintenance, cleanness, staff personal appearance.
  • Constantly enhance the knowledge of the brand's history and values, promote collections and product features.
  • Create an exciting work environment where trust and respect for diversity is valued.
  • Empower others through engagement and motivation: recognize individual strengths and provide solutions to consistently improve.
  • Recognize talent and potential, as well as a feedback-oriented coaching environment, whilst ensuring team and individuals development.
  • Lead the team to achieve common goals, identifying clear priorities, tasks, and definition of role.
Requirements:
  • 5+ years of previous experience in managerial roles in structured Fashion & Luxury/Retail Companies (International Companies preferred).
  • Willingness to evolve in the organization.
  • Proven excellent client service & Sales skills.
  • Expertise in Clienteling.
  • Fluency and sophistication in Italian and English, while another language would be a plus.
  • Digitally aware. Deep knowledge of MS Office, payments, and warehouse management systems and tools.

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