Cleaning and Service Excellence Manager
vor 1 Tag
Viking Cruises is a renowned leader in the small ship travel industry, offering unparalleled destination-focused river, ocean, and expedition voyages on all seven continents.
As an esteemed Assistant Housekeeping Manager, you will be responsible for ensuring the highest level of comfort and service to our discerning guests while maintaining impeccable standards of cleanliness and hygiene in housekeeping areas and guest staterooms.
With a strong focus on customer satisfaction, you will lead and support a multi-cultural team to maximize crew satisfaction and productivity, while ensuring compliance with safety and security procedures and participating in onboard training and inspections.
Key Responsibilities:
- Maintain inventory levels of supplies for staterooms and lockers
- Resolve guest-related issues and special requests
- Elevate your career through paid training programs and on-the-job coaching
- Enjoy a generous employee benefits package, including health insurance and a 401k savings plan with company matching
About You:
- 2+ years' experience as an Assistant Housekeeper or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage
- Team builder with exceptional motivational skills and coaching ability required
- Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards essential
Salary and Benefits:
$65,000-$75,000 annually, plus a comprehensive benefits package, including health insurance and a 401k savings plan with company matching.
What We Offer:
- Lodging (shared cabin), meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members
- Travel to/from the ship provided by Viking
- Crew-only deck and dedicated recreational activities
Mandatory Requirements:
- U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations
- Ability to satisfactorily pass a pre-employment drug test
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