Hospitality Excellence Manager

vor 3 Wochen


Basel, Basel-Stadt, Schweiz Hosco Vollzeit

About the Job:

    At Hosco, we offer a unique opportunity to work with a global network of hospitality professionals, employers, and schools. Our platform connects top talent with exciting job opportunities in over 80 countries worldwide.

Job Description:

    We are seeking an exceptional Housekeeping Operations Director to join our team on board our luxury cruise vessels. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and hygiene throughout the ship.

    Your primary duties will include:

  • Leading a multi-cultural team of housekeeping staff, providing guidance and coaching to ensure exceptional service delivery.
  • Implementing and maintaining high standards of cleanliness and hygiene in all areas of the ship, including guest staterooms, public areas, and crew quarters.
  • Developing and managing effective housekeeping procedures and protocols to ensure efficient operations and minimize waste.
  • Collaborating with other departments to ensure seamless service delivery and exceptional guest experiences.
  • Ensuring compliance with all relevant health and safety regulations, as well as company policies and procedures.

    If you are a motivated and experienced hospitality professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

You will be responsible for:

  • Providing exceptional service to our discerning guests, ensuring their needs are met and exceeded at all times.
  • Leading and motivating a diverse team of housekeeping staff, providing guidance and coaching to ensure excellent service delivery.
  • Managing and maintaining high standards of cleanliness and hygiene throughout the ship.
  • Developing and implementing effective housekeeping procedures and protocols to ensure efficient operations and minimize waste.
  • Collaborating with other departments to ensure seamless service delivery and exceptional guest experiences.
  • Ensuring compliance with all relevant health and safety regulations, as well as company policies and procedures.

Requirements:

  • Minimum 2 years experience in a similar role, preferably in a 5-star hospitality environment.
  • Proven track record of delivering exceptional service and leading a team to achieve high standards.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional service to our discerning guests.
  • Fluency in English is a must, with additional language skills an advantage.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a global network of hospitality professionals and employers.
  • Professional development and training opportunities to enhance your skills and career.
  • Collaborative and dynamic work environment.
  • Life at sea with opportunities to explore new destinations and experience different cultures.


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