Lead Management Strategist for Salesforce Implementation

vor 14 Stunden


Zürich, Zürich, Schweiz Merkle Vollzeit
Unlock Business Transformation with Salesforce Expertise

Merkle, a pioneer in digital business transformation, empowers organizations to drive growth and engagement through holistic experiences. With a heritage in data science and business performance, we deliver end-to-end solutions that leverage the power of Salesforce.

About the Role

We are seeking an experienced Lead Management Strategist to join our CRM & Loyalty Team. As a Principal Salesforce Consultant, you will collaborate closely with clients to implement 360 lead management strategies on the Salesforce platform.

Key Responsibilities:
  • Lead client consultations on business processes and digital transformation, ensuring quality and alignment with client goals.
  • Translate business needs into functional specs and user stories, driving solution design and implementation.
  • Manage project workflows, goals, roadmaps, priorities, and sprints, fostering agile methodologies and collaboration.
  • Serve as a trusted advisor, handling multiple client engagements and crisis situations with expertise and professionalism.
  • Facilitate client workshops using best practice methodologies, promoting knowledge sharing and adoption.
Your Expertise:
  • Degree in business administration, business informatics, or similar field.
  • 8+ years in management consulting, focusing on CRM and lead management projects on SaaS platforms.
  • Proven success in CRM/lead management projects, leveraging Salesforce know-how and strong analytical skills.
  • Excellent communication, presentation, and problem-solving skills, with fluency in German and English.
About Merkle

We value diversity and inclusivity, embracing motivated individuals who support and enrich each other. Our digital-native approach allows for flexible working hours, while face-to-face exchanges foster creativity and teamwork. Join us in shaping the future of digital business transformation.



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